📈 Key Customer Success Manager bei AutoStore in Ulm zur Optimierung von Warehouse-Automatisierung

Stichworte

• CustomerSuccess
• AccountManagement
• Robotics
• Automation
• Ulm
• StakeholderManagement
• TechnicalSupport
• Upselling
• Lagerlogistik
• ProjectMonitoring

Zusammenfassung

AutoStore sucht einen engagierten Customer Success Manager, um die Beziehungen zu strategischen Kunden nachhaltig zu stärken und den Wert ihrer automatisierten Lagerlösungen zu maximieren. In dieser Schlüsselrolle fungieren Sie als vertrauenswürdiger Berater, der durch proaktive technische Unterstützung und datengestützte Empfehlungen die Systemleistung optimiert. Sie koordinieren die Implementierung neuer Lösungen und arbeiten eng mit internen Experten zusammen, um die Wachstumsziele der Kunden zu erreichen. Diese Position bietet die Chance, in einem innovativen, international führenden Robotikunternehmen mit einer starken inklusiven Unternehmenskultur zu arbeiten. Ideale Kandidaten bringen technisches Verständnis und Erfahrung im Stakeholder-Management mit, um als Stimme des Kunden den gemeinsamen Erfolg voranzutreiben.

Benefits und Qualifikationen

• 1 Stunde bezahlter Sport pro Woche
• Krankenversicherung
• Betriebliche Altersvorsorge
• Strukturiertes Onboarding
• Karrierechancen in einem multinationalen Unternehmen
• Reisebereitschaft zu Kundenstandorten

Stellenausschreibung

Your Role as Customer Success Manager

At AutoStore, customers are the central focus. We are looking for results-oriented professionals to manage strategic relationships and maximize the value of our automated solutions. You will build long-term partnerships, provide proactive technical support, and ensure optimal system performance. This position requires excellent communication skills and the ability to act as the primary voice of the customer.

Key Responsibilities

• Act as a trusted advisor for customer operations, collaborating with internal experts and distributors to support site health.
• Coordinate onboarding and adoption processes to establish sustainable, long-term system optimization.
• Analyze customer business goals and operational data to provide proactive recommendations for latest product features.
• Monitor project progress and deliver regular performance updates to all stakeholders.
• Identify and accelerate upsell opportunities to drive business expansion.
• Advocate for client needs internally to refine communication and operational processes.

Requirements and Qualifications

• At least 2 years of experience in customer success, account management, or stakeholder relations.
• A growth-oriented mindset with the ability to influence and build strong networks at all levels.
• Strong problem-solving skills and a collaborative "win as a team" attitude.
• Excellent time management and organizational discipline.
• Technical aptitude with the ability to translate data into actionable solution recommendations.
• Deep understanding of operational needs and decision-making processes.

What We Offer

• An inclusive culture that celebrates diversity and values every contribution.
• Focus on well-being, including paid exercise time, comprehensive health insurance, and a solid pension plan.
• A secure yet creative environment within a rapidly growing, publicly listed robotics pioneer.
• International career paths and a structured onboarding program within a supportive multinational team.

The position is based in Germany or Austria, with preferred locations including Ulm, Hamburg, or Berlin. Willingness to travel to customer sites is required.