German/English speaker HR Admin Delivery Associate
To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities maybe focused on payroll and/or customer services and you will be flexible supporting either as or when required
Delivery Key responsibilities:
- Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
- Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country-specific legislation and tasks
- Where applicable ensure Data Management is performed accurately and on time
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also, support the updating of DWIs
- Proficient in using systems and tools
- SOC Controls completed on time and with the necessary evidence
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences o Application Services and/or Products can investigate
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Successful completion of all learning objectives
- Time Recording to be completed accurately and on time
- NGA Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all NGA HR announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Demonstrate professionalism and act responsibly
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile, and growing organization, yet one with truly global client relationships and a wide range of opportunities.
At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.
You have:
Fluent German/English is a must
- Knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast-paced environment
- Attention to detail
- Excellent written and verbal skills
Self-motivated and a willingness to learn
Essential
- High school diploma or equivalent
- 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in HR Consulting, HR Outsourcing, or other corporate environments
- HRIS knowledge
Desirable
- Experience working with HR and payroll data
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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