Finde deinen Traumjob als German HR Admin, Entry Level bei Alight in Mörfelden-Walldorf – Jetzt bewerben

ROLE DESCRIPTION

Overall objective of the Role

MainResponsibilities

• 
  Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs

• Where applicable ensure Data Management is performed accurately and on time

• Ensure Tickets and Calls are responded within SLA timescales and to a high standard

• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation

• Working knowledge of systems and tools to perform daily tasks

• Ability to recognize and deal appropriately with sensitive and confidential information

• Successful completion of all learning objectives

• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

• Time Recording to be completed accurately and on time

• NGA Security Standards are understood and adhered to

• Contribute to team meetings and raise any issues immediately to your Service Manager

• Ensure you are up to date with all NGA HR announcements

• Participates in projects as needed and assigned

Key Criteria to monitor performance

• Adherence to all Security and Compliance procedures

• 100% Attainment of customer SLA agreements

• Adherence to quality standards

• Demonstrate professionalism and act responsibly

• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

• Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities

• Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way