📦 Erfolgreich durchstarten als Senior Vendor Success Manager bei Lieferando in Berlin

About this role

As Senior Vendor Success Manager, you will take full ownership of Lieferando’s most strategic logistics partners across Germany. These partners are vital to delivering exceptional service quality at scale while driving the long-term expansion of our logistics network.

Serving as the primary contact, you will manage logistics performance, operations, and commercial topics end-to-end. Your primary focus lies in securing high service standards, operational execution, and sustainable partner growth.

You will collaborate closely with internal teams including Account Management, Finance, Product & Tech, Customer Service, and Legal, backed by specialized units such as Network & Pricing, Business Planning & Analysis, and Compliance.

This high-impact role directly influences Lieferando’s operational performance and vendor landscape.

Key Responsibilities

Key Account Ownership & Relationship Management

• Serve as the dedicated contact for local hero and core brand partners
• Cultivate and maintain strong relationships with senior partner stakeholders
• Lead resolution processes and align operational priorities

Performance & Operational Steering

• Track KPIs and drive continuous efficiency improvements
• Identify operational bottlenecks and execute structured action plans
• Maintain high service quality across all active regions

Strategic Development & Expansion

• Unlock expansion opportunities across new zones and cities
• Optimize cost structures in cooperation with internal departments
• Support long-term vendor growth and portfolio strategy

Cross-Functional Collaboration

• Work seamlessly with Account Management, Finance, Tech, Customer Support, and Legal
• Align with Planning teams on accurate demand forecasting and capacity alignment
• Ensure full regulatory adherence alongside Compliance teams

Reporting & Governance

• Deliver clear performance reports, risk analyses, and progress updates to leadership
• Maintain thorough documentation for operational roadmaps
• Guarantee high data transparency across core metrics

Requirements

• Extensive background in key account management, vendor management, or logistics operations
• Proven track record in managing complex key accounts and high-level stakeholders
• Data-driven mindset with deep analytical understanding of operational KPIs
• Hands-on experience in building strategic partnerships
• High level of ownership, accountability, and proactive problem-solving skills
• Background in fast-paced sectors like delivery, e-commerce, mobility, or supply chain
• Exceptional communication skills across all organizational levels
• Flexibility to travel occasionally within Germany
• Fluency in both German and English

What We Offer

• Competitive salary package paired with structured performance evaluations
• Permanent employment contract with hybrid work options (3 days in Berlin-Kreuzberg office, 2 days remote)
• Urban Sports Club membership for wellness and work-life balance
• Monthly travel allowance of €59 plus €90 monthly Lieferando Pay credit
• Company pension scheme with a 20% employer contribution
• Diverse team representing over 99 nationalities with active Employee Resource Groups
• Team events, social initiatives, and regular summer and winter parties