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Starte durch als Customer Operations Assistant Manager bei Fidelity International in Kronberg
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Fidelity International
Kronberg
Stellenausschreibung
About the Opportunity
Job Type: Permanent Application Deadline: 30 September 2023 Job Description
Title Customer Operations Assistant Manager
Department PI & Advisory Operations Germany - Transfers Team
Location Kronberg - Germany
Reports To Team Lead Transfers Team - PI & Advisory Operations Germany
Level Operational Processing 4
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our the Transfers Team and feel like you’re part of something bigger.
About your team
You are joining Operations for Personal Investing (end-clients) and Advisory in Germany. The Operations unit is embedded in the German business and as well highly connected to the Global Operations function. Your Transfers Team delivers one of the key capabilities and is aiming to continuously improve and enhance processes and the respective outcome.
About your role
As part of the operational machine which is humming in a client-centric way you and your Team is part to deliver world-class operations services to all clients. You’ll help to deliver excellent customer experience and take ethical decisions. As part of Fidelity International you’ll learn and grow every day – gaining the skills and knowledge you need to:
As part of the operational machine which is humming in a client-centric way you and your Team is part to deliver world-class operations services to all clients. You’ll help to deliver excellent customer experience and take ethical decisions. As part of Fidelity International you’ll learn and grow every day – gaining the skills and knowledge you need to:
- Process transfer instructions including verification and fee charges
- Process payment advices and incoming and outgoing re-registrations (entering, booking, removing from the database, filing, checking), tax records and customer communication (collaboration with Client Services)
- Process and analyze of Not-In-Good-Order working items
- Improvement of controls
- Identify process improvements from an initiation and testing perspective
About you
You’ll succeed because you:
- Are fluent in German and English
- Have experience in Transfer processing
- Have process and continuous process improvement knowledge
- Are client-centric
- Possess a high level of quality assurance and risk awareness
- Are motivated and collaborative
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers .fi... [Vollständig anzeigen] ... [Vollständig anzeigen] delityinter... [Vollständig anzeigen] .
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