-
Guides consumers through different social services and the healthcare system;
-
Makes preliminary consumer needs recommendations;
-
Provides short-term case management services to consumers enrolled in specific programs;
-
Reviews eligibility requirements of social and health service programs in order to match prospective consumers with needed services;
-
Facilitates the processing of applications for new consumers and volunteer guardians by assisting with the completion of forms, obtaining the necessary documentation and information, and following up with appropriate action;
-
Resolves barriers that may impact the customer receiving care from social and health programs;
-
Consults with family members, guardians and health care, social services, and court officials to obtain additional information about consumers;
-
Arranges for consumers to receive assistance; make appointments for consumers at various service or government agencies;
-
Maintains and revises a detailed directory of social services available in the community, relevant agencies, eligibility requirements for service, and agency locations;
-
Uses computer programs to prepare and compile reports and records of consumers interviewed and assisted;
-
Determines whether assistance arranged for consumers was helpful and prepares summaries on the utility of services rendered;
-
Contacts new social service agencies and local programs to determine the scope of services offered;
-
Attends community events and performs related outreach activities to engage potential customers;
-
Maintains relationships with established partners and served communities;
-
Makes presentations to civic groups about programs and services
-
May communicate with individuals who have limited English language skills;
-
May be assigned to serve as a member of an Incident Command System (ICS) Team or a similar public health response team, which may include the conduct of operations on a 24/7 basis at remote locations. Assignment may include serving as a department and/or community incident commander or on the incident command team.