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Job Description

Service Coordinator - Customer Orders (f/m/d)

Full time

Dahlewitz / 24/7 shift rotation on a 2-shift model

Why Rolls-Royce?

An exciting opportunity has arisen for a talented and enthusiastic individual to join Customer Order Management team within Business Aviation Services of Rolls-Royce Deutschland as a Service Coordinator - Customer Orders (f/m/d) in Dahlewitz near Berlin.

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

Are you ready to take your career to new heights with Rolls-Royce? We are seeking dynamic individuals to join our team as Service Coordinator - Customer Orders , where you will play a crucial role in managing spare part and tooling requests from our esteemed customers. From the moment a customer request comes in, you will lead the full sales process, showcasing your commercial acumen and technical expertise. With your coordination skills, you'll ensure smooth delivery from sales order placement to warehouse processing, making every customer interaction exceptional. You'll enjoy regular interaction with customers, collaborating closely with the supply chain organization to guarantee part availability and on-time delivery. Plus, with our 24/7 shift rotation on a 2-shift model, you'll not only be rewarded with great pay but also enjoy the flexibility and free time benefits that come with it. Don't miss this incredible opportunity to be part of a global leader in aerospace innovation. Apply now and let your career soar with Rolls-Royce.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are, so we encourage flexible working arrangements and support hybrid working wherever possible, so you can always be at your best - wherever and whenever you work.

What you will be doing

With this exciting opportunity you will get a chance to:

• manage day to day all spare part and tooling requests coming from customers including airframer, service center, R-R MRO plants and other operators,
• conduct the full sales process from commercial and technical validation of customer request to quoting, sale, delivery coordination and invoicing,
• control delivery flow from sales order placement to warehouse processing and customer delivery,
• liaise with customers on a regular basis and work with supply chain organization and forecasting to ensure part availability and delivery performance meeting customer requirements,
• 24/7 shift rotation on a 2 shift model, with great pay and free time benefits.

Who we are looking for

At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

To be successful in this role you will need to:

• hold a degree in Aerospace or Business, or an equivalent qualification (e.g., Bachelor’s),
• possess experience in service delivery, customer demand management, aftermarket support, and logistics, with direct customer knowledge/experience being advantageous,
• have working knowledge of SAP,
• be able to work independently and manage/prioritize workload effectively,
• demonstrate excellent interpersonal and communication skills, along with attention to detail, an organized approach to work, negotiation, and project management skills,
• be fluent in English, both oral and written,
• be willing to work night shifts,

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

Closing date: 07.03.2024

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