At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
Based in Berlin, Audible GmbH is looking for a motivated Working Student (Werkstudent) in Knowledge Management for Customer Service. Put aside your experiences or perceptions of customer service! Audible takes Customer Care to a new level. We’re dedicated to creating unforgettable experiences with a focus on exceeding expectations with every contact and an aim in decreasing customer efforts.
In this role, you will support the Knowledge Management Team on creating multi-media support content and take responsibility for localization and translation tasks. You will partner with other teams to create engaging and meaningful help content for our Audible customers on our international Help Center platforms as well as for our Customer Care colleagues at the front line. The Knowledge Management team‘s main objective is to implement create and maintain knowledge in a way that makes knowledge easily accessible, entertaining, up to date, and efficient. We thereby enable our Customer Care colleagues, Support Groups, customers, and other designated audiences to make the most of all valuable knowledge resources gathered by us.
ABOUT YOU
- You are a confident multi-lingual communicator and creative mind, who pays attention to details
- You enjoy working in an international environment and you are curious by nature
- You have a strong willingness to learn and develop, and you are open to share your ideas
As a Working Student in Knowledge Management for Customer Service, you will...
- Create, update and localize multi-media support content material for existing and new knowledge bases, features, processes and products
- Maintain content knowledge e.g. standard texts, FAQ´s and articles, in order to support the high customer service quality results of our external partners
- Perform regular quality checks on our Help Center and internal documentation and bring your own ideas to constantly improve and innovate
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid
Basic Qualifications
- You’re still a full-time student, enrolled in either your first state-accredited (staatlich anerkannt) Bachelor or Master in the Berlin/Brandenburg area and have at least 1 year of studies left
- Excellent command of written and spoken English and Hindi
- Experience in the fields of Customer Service or Localization/ Knowledge Management
- Experience with PowerPoint, Word and basic understanding of HTML
Preferred Qualifications
- Team player who is self-motivated, has a sense of urgency and has the ability to multi-task while maintaining a high level of attention to detail
- Eager and open to learn various knowledge management tools, systems and processes
- Passion for Knowledge Management
- Flexible, proactive and positive personality with a “can-do” attitude
- Tech savviness with a strong curiosity to discover and learn new approaches
- Ability to pay attention to details keeping the focus on the overall picture
- Additional languages are a big plus such as German, Italian, Spanish, French, Portuguese, Japanese
- First experience in a Customer Service or Localization/ Knowledge Management position
OUR OFFER
- Student position for 20h per week
- Compensated with €15.87 per hour
- Contribution on the long-run (ideally 1 to 2 years) as a fully-fledged team member
- Exciting opportunity to participate in the growth of a global digital audiobook provider
- International work environment, flexible working hours
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