***U.S. Citizenship Required***
Why join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
Don’t take our word for it. The external “Great Place To Work” survey found that:
- The USO is a Certified Great Place to Work 2023-2024
- 93% feel good about the ways we contribute to the community.
- 93% are proud to tell others they work here.
- 88% feel their work has special meaning: this is not "just a job."
- 89% feel that when you join the company, you are made to feel welcome.
- 91% feel people here are treated fairly regardless of their race.
- 87% feel people here are treated fairly regardless of their gender.
The Center Operations Specialist is responsible for maintaining a warm, friendly, inviting environment for troops as well as assisting with the day-to-day activities of a USO Center during an assigned shift.
Principal Duties and Responsibilities (*Essential Duties)
- Meet, greet, welcome and assist visiting guests. Orient and assist guests with center amenities, tours, classes, programs and services. Provide quality customer service in a variety of areas, including but not limited to relevant, informative travel advice and complaint resolution.*
- Monitor and maintain readiness, availability, and cleanliness of activity and lounge areas (i.e. check-in area, coffee/snack stations, computer stations, media/gaming rooms, kitchen/café areas, pavilions/patios and outdoor areas, rest rooms, offices, storage rooms, etc.).*
- Monitor and maintain operability for all facilities and equipment (i.e. coffee makers, popcorn machines, telephones, computers, Wi-Fi accessibility, cash registers, gaming consoles, etc.).* Monitor supply inventory and replenish stock.*
- Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided in a manner consistent with service delivery standards, as well as USO Policies, Procedures and Core Values.*
- Process cash or credit card sales, balancing money and credit charges with cash register totals at the beginning and end of assigned shift. Maintain customer profile records in Daily Cash Receipts Log.*
- Assist with programs and events as needed.*
- As directed by Center Manager and/or Regional Leadership, assume responsibility for center operations as needed.
- Other duties as assigned.
Job Specifications
- High School Diploma or equivalent. Bachelor’s Degree preferred.
- 0-3 years work experience in retail, customer service, recreation facility or related role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
- Strong interpersonal and customer service skills. General knowledge of military community preferred.
- Demonstrated proficiency in written and oral communications as well as knowledge of various software programs including but not limited to Microsoft Word, Excel, PowerPoint, and Outlook.
- Fluency in English with the ability to speak, read, and write in the language of the host and neighboring countries preferred.
- Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
- Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
- Ability to achieve desired results while working collaboratively in a team environment.
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
- Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.
Details
- This position is located in Camp Aachen, Germany. Preference will be given to local candidates within commuting distance to the location.