Zusammenfassung

Uber in Berlin sucht einen Enterprise Account Coordinator für Uber Eats. In dieser Rolle unterstützen Sie Account Manager bei der Betreuung von Unternehmenskunden, sind erster Ansprechpartner für Anfragen und Beschwerden und helfen bei der Identifizierung von Wachstumschancen. Sie erstellen Berichte, analysieren Daten und geben Kundenfeedback an interne Teams weiter. Der ideale Kandidat verfügt über Erfahrung im Kundenkontakt, idealerweise in der Lebensmittel- oder Technologiebranche, sowie über ausgezeichnete Kommunikations- und Organisationsfähigkeiten.

Stellenausschreibung

You will:

Work hand-in-hand with Account Managers to understand and meet customer needs effectively.
Serve as the primary contact for customer issues and questions, ensuring swift and accurate resolutions.
Keep client information databases current and accurate.

Sales Process Support

Support Account Managers in spotting and growing opportunities within the customer base.
Help prepare and deliver engaging product demos and presentations.
Handle the preparation, filing, and retrieval of sales documents, including contracts and proposals.

Administrative Support

Offer strong administrative support to the Account Management team, enabling smooth daily operations.
Schedule meetings, calls, and demos for team members.
Assist in preparing and renewing sales proposals with Account Managers.

Reporting and Analysis

Produce, analyze, and interpret order management reports to provide valuable insights.
Develop detailed reports on campaign performance and present findings to key stakeholders.
Gather and share customer feedback with internal teams to drive improvements in products and services based on market trends and customer needs.

About you:

At least 2 years of full-time experience, ideally in a fast-paced client-facing role, preferably in the food delivery or tech industries.
Solid organizational and administrative skills, with the ability to juggle multiple tasks.
Excellent communication skills, both written and verbal, in English and German.

- Preferred Qualifications -

Experience handling enterprise partnerships
Experience in food delivery and/or third-party marketplaces at a high-growth tech company
Ability to flex your analytical skills and use data to influence decision-makers and quantify opportunities
Speed, resourcefulness, and go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity
Ability to handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships
Strong listening, communication, and organizational skills
Coachability, interest in implementing feedback, and dedication to the improvement of your craft and our team's development

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Stichworte

Zusammenfassung

Benefits und Qualifikationen

Stellenausschreibung

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