🚀 Der perfekte Job: Program Manager (m/f/d) bei DB Schenker in Hamburg

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• Ensure that customer expectations are exceeded
• Ensure a harmonized and sustainable service level (cross-country / cross-regional)
• Interface operational requirements with IT- / solutions-driven process flows
• Drive required developments in systems, resources and facilities
• Maintain daily contact with both the customer and internal teams
• Maintain high levels of internal training and ensure all key documents are kept up-2-date
• Support project management for ongoing account specific projects
• Drive new business implementations which include SOP creation, KPI definition and solution design, assist and liaise with customer onboarding team for new project implementation and /or re-engineering
• Operational data analytics: address data quality issues to relevant internal functions and drive for data quality improvement

• Monitor and drive regional and / or global KPIs proactively
• Drive supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, etc.)
• Identify & manage joint value projects to ensure win-win situations for customers and DB Schenker
• Design & drive customer quarterly business reviews

• Liaise internally with different Products teams to drive performance improvements / corrective action when performance falls below required levels, and initiate corrective actions with relevant internal functions
• Act as a main interface between Global account team & DBS operational teams
• Ensure business continuity and above-average retention rates
• Drive business growth with selected key accounts

• University degree in Logistics, Business Administration, International Management or similar
• Minimum 5 years job experience in ocean freight incl. operational procedures in ocean freight
• Management experience in leading a customer specific control tower / operational team is beneficial
• Relevant skills and experience in IT / solutions (order management and freight management experiences are beneficial)
• Understanding of operational implications is a must
• Project management and change management skills
• Fluent English
• Confident presentation skills and experience in working with key accounts
• Analytical skills and structured approach, detail-oriented mentality and data-driven
• Ability to focus on customer service as a core value, increasing operational efficiencies and setting and monitoring high standards of quality
• Proactive, result oriented and customer focused
• Independent and able to steer and make logic decisions
• Team spirit and excellent communication & networking skills
• Willingness to travel both short and long-haul trips