📈 Senior Customer Success Manager bei Canary Technologies in Deutschland

About Us

Canary Technologies is transforming the hospitality industry with its advanced AI platform. Currently supporting over 20,000 hoteliers in 100 countries, we provide industry leaders like Marriott, IHG, and Four Seasons with the tools to excel. Recognized as a 2024 Deloitte Technology Fast 500™ company and a top workplace, we are backed by elite Silicon Valley investors.

About the Role

We are looking for a driven Customer Success Manager to join our EMEA team, specifically focusing on our German-speaking accounts. In this role, you will lead the post-implementation journey, ensuring clients achieve maximum value from the Canary platform. Your focus will be on driving product adoption, enhancing customer health, and designing scalable processes to foster long-term retention and growth.

Responsibilities

• Take full ownership of the "in-life" customer relationship to ensure satisfaction and advocacy.
• Monitor engagement and partner with clients to realize their strategic goals.
• Analyze health metrics to implement proactive engagement and churn mitigation strategies.
• Collaborate with leadership to design and implement scalable operational workflows.
• Identify cross-sell and upsell opportunities to expand revenue within your portfolio.
• Conduct regional travel for strategic meetings and business reviews with key accounts.

Qualifications

• At least 3 years of experience in B2B SaaS Customer Success or Account Management, focusing on retention.
• Native-level proficiency in both German and English (written and spoken).
• Expertise in CRM and AI platforms, specifically Gainsight, Salesforce, and Claude.
• Strong data literacy with the ability to translate metrics into actionable adoption strategies.
• Proven ability to build cross-functional relationships across all levels of hotel organizations.
• Experience in hospitality technology or hotel operations is highly preferred.

Compensation and Benefits

We offer a target compensation range of €65,000 – €80,000, including a performance-based bonus and stock options. Beyond salary, we provide unique benefits such as monthly Canary Days for extra rest, a budget for personal goals via our Self Improvement Club, and travel stipends for visiting our global offices or staying at partner hotels.