About Sephora
At Sephora, beauty inspires self-confidence, inclusivity, and personal growth. Since 1969, as part of the LVMH Group, Sephora has transformed prestige beauty retail worldwide. With over 56,000 employees across 35 countries, we connect a global community with top beauty brands and our exclusive Sephora Collection.
Your Key Responsibilities:
Team Leadership & Development
- Coach, mentor, and empower Assistant Managers and store personnel.
- Conduct performance reviews and career development talks.
- Manage sick leave documentation and onboarding process for new hires.
- Drive active floor management and embody the Sephora Attitude.
- Lead local recruitment efforts and talent acquisition strategies.
Commercial Performance & Sales
- Achieve monthly and annual sales goals, ensuring continuous growth.
- Analyze key performance indicators (IPT, AVB, Conversion Rate) to optimize store output.
- Maintain high visual merchandising standards and execution of promotions.
- Ensure store presentation, cleanliness, and stock availability.
- Monitor profitability and present regular operational reports.
Client Experience
- Deliver outstanding customer service and cultivate strong customer loyalty.
- Gather and analyze client feedback to elevate service quality continuously.
Store Operations
- Create balanced team schedules and daily floor assignments.
- Execute inventory audits, logistics management, returns, and tester tracking.
- Ensure safe store opening and closing routines, including cash management.
- Maintain compliance with Sephora audit guidelines and maintenance protocols.
Key Qualifications:
- Completed degree or vocational training in retail management.
- 4 to 5 years of retail management experience, ideally in beauty or lifestyle.
- Strong leadership presence, empathy, and coaching abilities.
- Analytical mindset with proficiency in retail KPIs, SAP, and MS Excel.
- Fluency in English and the local language.
What We Offer:
- Attractive, performance-oriented compensation package.
- Innovative 4-day workweek model for an optimal work-life balance.
- Employee discounts, health benefits, and fitness partnerships.
- Company pension plan and long-term security.
- Extensive professional training and career advance opportunities within LVMH.