📞 Siemens: Software Support Experte (Supplyframe) - Englischsprachig - München/Remote

Who is Supplyframe?

Acquired by Siemens AG, Supplyframe is the Design-to-Source Intelligence platform for the global electronics value chain. Our solutions interpret intent, demand, supply, and risk signals to deliver insights throughout the product lifecycle. Over 10 million engineering and supply chain professionals use our search, media, software, and SaaS solutions to optimize over $120 billion in annual direct materials spend. Supplyframe is headquartered in Pasadena, California, with offices in Texas, the United Kingdom, Serbia, France, and China.

Please visit - https://supplyframe.com/

Do you have a passion for helping others? Then Supplyframe may be looking for you!

Supplyframe is seeking a dynamic Software Customer Support Specialist to join our growing team in the EMEA region (remote/office Munich, Germany). You will assist our user base in using our products in their day-to-day business. As the central point of contact, you will maintain client relationships and ensure customer satisfaction.

If you possess customer service skills, experience implementing customer support processes, and a desire to solve problems, we encourage you to apply! This role is perfect for those who enjoy being part of a dynamic team.

What will I be doing?

• Provide support services across multiple products to Supplyframe’s client base through chat, email, phone, and screen share
• Offer information and insight on product features and capabilities
• Conduct “how to” sessions with customers to ensure successful product implementation and use
• Document customer feedback and share insights with the Product and Engineering teams
• Troubleshoot product issues and escalate bugs to drive quick resolution
• Interact with team members across departments to research and resolve customer issues
• Contribute to the design and testing of new software during the development cycle
• Identify ideas for process improvements, system enhancements, or automation that will reduce effort for customers and co-workers
• Work in a fast-paced environment while maintaining professionalism with customers and internal teams

We'd love to hear from you if you possess the following:

• College degree or equivalent
• Business level language proficiency in English, and German (not mandatory)
• Experience in a technical support or SaaS customer support role providing 24x5 or 24x7 support
• Proficiency in software and hardware technology with the ability to quickly learn customer applications and platforms
• Excellent communication skills, both written and verbal
• Ability to communicate complex technical concepts clearly and effectively
• Professional and courteous attitude
• Natural problem solver and passionate about helping others
• Team-oriented work style
• Self-motivated and willing to tackle problems independently
• Organizational skills for managing multiple projects simultaneously
• Experience using MS Excel, MS Word, MS PowerPoint, or equivalent products
• Basic knowledge of database administration, customer relationship management, and enterprise resource planning software

Bonus if you meet the following criteria as well:

• Have prior B2B, SaaS, or on-premises software support experience
• Have prior experience using and running reports in Zendesk, ServiceCloud, ServiceNow, or similar ticket tracking software
• Have prior experience in the Electronics or Purchasing industries.

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office is the norm here. We offer benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

If you want to make a difference – make it with us!

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