We are looking for a Working Student - Product Operations Specialist to join our Q-commerce team and reinvent on-demand delivery with us. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!
Quick Commerce refers to Delivery Hero’s efforts to deliver groceries and other non-food items in 20-30 min to our global customer base, fulfilled from their own ‘darkstores’ (DMarts) or through partner vendors. Quick Commerce is a fast growing Business Unit within Delivery Hero and a major platform for investment.
Your mission:
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You will be the first point of contact for our local operational / commercial teams to sort out bug reports and support inquiries related to our Product Stack
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You will be supporting the launch and lifecycle of a brand new in-house solution, working closely with engineering, product and business teams
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You will become an expert in a few of our in-house engineered solution (i.e. Warehouse Management Solution, Product Catalog) and drive / maintain / update documentation and troubleshooting guides for them
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You will work with Engineers to investigate and solve bug reports
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You will handle multiple issues at once while keeping clear, calm, and friendly communication to all stakeholders even in the most stressful times
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You will assess the importance of the different requests based on their business impact and will organize and prioritize your work around it
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You will look into our Bug reports, Data, identify patterns and propose solutions to drive for improvements
Your heroic skills:
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You are looking for a part-time (20h/week) long-term working relationship (1-year contract)
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Currently enrolled in your Bachelor or Master's studies at a University in Germany and are taking classes with a Business Administration, Engineering, or a related background
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Eager to work in a fast-paced, fault-tolerant, agile environment with cross-functional teams
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Tech savvy and excited to learn and try out new things
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Proactive mentality and a desire to solve problems creatively and make an impact
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A user-first mentality with a drive to support users
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Interested in an international environment and be in touch with all Delivery Hero teams around the globe
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Strong communicator with excellent English language skills in written and verbal, able to get ideas across effectively
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Experience in / proficient skills in project management, data analysis, Excel, Agile Software Development process and related tools are a plus
What’s in it for you:
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Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
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Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
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Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
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Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
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The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts