Our team in Essen currently has an opening for a Unified Communications Administrator (m/f/d)
- Manage and administer Cisco, Avaya, Mitel, MS Teams and other enterprise unified communications and voice solutions, including configuration, installation, and troubleshooting.
- Support and manage Crestron and other audio-video conferencing solutions, including setup, maintenance, and troubleshooting.
- Manage mobile devices (cell phones and tablets) including but not limited to new orders, replace equipment, troubleshoot issues, and adding users.
- Assist with vendor management for mobile devices while acting as a liaison between the business and mobile carriers and vendors.
- Provide technical support to end-users, troubleshooting and resolving voice and video conferencing-related issues and support internal customer requests as assigned by the Service Desk team.
- Monitor and maintain the overall health and performance of Unified Communication (UC) voice enterprise systems, identifying and resolving any issues in a timely manner.
- Collaborate with other technical teams to integrate voice and video solutions with other IT systems and maximize the functionality and user experience.
- Provide input to long-range planning and the design and implementation of voice and video conferencing solutions, including system upgrades and migrations.
- Create, update, and maintain documentation, including system configurations, user guides, and troubleshooting procedures.
- Educate business users on collaboration tools, polices, and best practices.
Stay up-to-date with industry trends and best practices in unified communications, voice, and video conferencing technologies. - Participate in on-call rotations and provide after-hours support as needed.
- Bachelor's degree in computer science, information technology, or related field.
- Minimum of 3 years of experience in administering Cisco, Avaya, Mitel, and/or Teams voice solutions.
- Strong technical knowledge of unified communications, voice, and video conferencing technologies.
- Experience with Crestron video conferencing solutions.
- Knowledge of network protocols, such as SIP, H.323, and RTP.
- Familiarity with Windows and Linux operating systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Ability to work independently and in a team-oriented environment.
- Relevant certifications, such as Cisco Certified Network Associate (CCNA) or Avaya Certified Support Specialist (ACSS), are a plus.
- Exciting professional tasks and challenges in a diverse and secure working environment with the world market leader in the chemical distribution industry and DAX listed company
- Arrange your working hours and breaks flexible via your flextime account; Thanks to our company's internal regulation on mobile working, your professional and private life can be combined even better
- Our personalized onboarding program, guarantees that you will be off to a quick start
- A competitive remuneration package, including holiday pay and a Christmas bonus, awaits you
- Take advantage of our company-sponsored pension scheme
- Benefit from free employee parking, convenient transport connections, and a corporate public transport ticket
- Our “House of Elements” offers modern and ergonomic workplaces, an award-winning company restaurant, and a selection of complimentary coffee varieties
- Your well-being is very important to us: Take advantage of our preventive health care offers, running groups, and yoga courses, and enjoy 30 relaxing days of holiday per year
- Stay fit and do your bit for the environment at the same time: Lease your dream bike conveniently via Brenntag
We look forward receiving your application.
Myriam Engels
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-econo