Jetzt bewerben: AV/VTC Administrator bei CACI, Standort Deutschland

AV/VTC Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular-Long Term Assignment Percentage of Travel Required: Up to 10% Type of Travel: Local

Responsible for resolving Network Communications AV/VTC hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. Analyzes, troubleshoots and resolves issues with infrastructure including user systems, servers, storage and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure. Provide system administration and maintenance for all Cross domain Solutions to include V2CDS, TNE, and BGX systems.

What You’ll Get to Do

CACI has an excellent opportunity for an experienced, self-directed Network AV/VTC Administrator. This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany. This position is required to travel OCONUS.

The AV/VTC Administrator will be responsible for maintaining, analyzing, troubleshooting, repairing and supporting all networked Audio Visual (AV), Voice and Video over IP (VVoIP), Voice over IP (VoIP) and Video Teleconferencing (VTC) services to include hardware, software, network, and scheduling components necessary to deliver real-time voice and video communications.

Configure devices in accordance with security policies. Monitor capacity and utilization. Provide trending and capacity planning services to analyze and plan for efficient utilization and management of the networked services.

Troubleshoot and correct all detected or reported network faults or outages. Program switching fabric to enable control panel functionality IAW current architectures. Manage an enterprise VVoIP and VTC dial-plan. Provide AV programming and engineering. Perform local touch labor installing, removing, or replacing VoIP and Voice over Secure IP (VoSIP) end user devices. Troubleshoot end user devices to determine reason for outage and return to service. Perform account management functions. Ensure that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed and documented. Work with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization and ongoing management. Other duties as assigned.

Provide assistance via remote access, phone, or in person. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with network hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.

More About the Role

The successful candidate must be able to communicate clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.

Provide infrastructure engineering designs, builds, and escalated support to services and products. Support network engineering activities that span across multiple disciplines and platforms. Perform engineering functions found in the service design domain and provide escalated support to incident management. Support engineering efforts to design, build, test, integrate, transition, implement, document, and train when transitioned to IT Operations Management. Analyzing and making recommendations for hardware and software standardization.

You’ll Bring These Qualifications

Currently hold an adjudicated Secret and be able to acquire aTS/ SCI

• BA/BS + 5 years recent specialized or AA/AS + 9 years recent specialized or a major cert + 9 years recent specialized or 13 years of recent specialized experience
• Cisco Certified Network Professional - Collaboration (CCNP Collaboration)
• CompTIA Security + (IAT Level II or greater)
• Experience working with and supporting Cisco Routers and Switches in a complex enterprise environment
• Expert experience with Cisco Unified Communications Manager
• At least 3 years of Audio Visual technician experience
• TESA eligibility

These Qualif