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IT Site Administrator –Ulm – Job Description

About the Role

This is a Site administrator role reporting to the EUC Manager for the region. The role will involve the day to day on site support of staff in the Ulm office and occasional remote support for other locations.

What You Will Do

• Ensure desktop support internal processes and procedure are adhered to
• Manage incidents/ service requests assigned to them until resolution/ execution
• Provide support to local and remote users
• Handle end user escalation effectively and involve EUC Manager accordingly
• Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues
• Updating pending tickets with timely, precise and accurate updates
• Following up with end users or support groups, if necessary, for closure of pending tickets
• Creating and uploading knowledge base articles
• Provide support to internal projects and ensure all assigned projects deliverables are completed
• Understanding on Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling and patching
• Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping
• Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux and Unified Communications towers)

What You Need

• 5 years plus experience in and IT support role
• Understand requirements on the vision and roadmap on End user space
• Ability to design, deploy and manage end user computing environment.
• Good experience in core End User services domain
• Knowledge of computer/ Laptops/ Printers/ peripheral troubleshooting
• Knowledge of Office applications, MS O365, security clients, patch management, etc.
• Experience and knowledge in various methodologies and models for end user services delivery.
• Awareness and experience in practice development initiatives
• Must have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11)
• Strong communication skills, both verbal and written in German and English

What is Nice to Have

• Work well in team environments and be self-motivated/self-starting
• Strong listening skills and ability to innovate and brainstorm around business ideas and needs
• Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven
• Able to derive results in an ambiguous setting and accomplish results in line with business needs.
• Troubleshooting knowledge of Linux and MAC Operating systems

What Makes You Eligible

• This role is a full-time role in the Ulm office location

• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• An inclusive and diverse work environment that fosters and encourages professional and personal development