Arbeite als Senior Specialist Customer Experience (m/f/d) bei MediaMarktSaturn in München – Dein neuer Job wartet

Your Tasks

• Close collaboration with international internal stakeholders (e.g. country CX and product teams, data privacy/legal-, HR- and Marketing team, etc.)
• Prioritization, assignment and execution of international CX projects
• Prioritization and assignment of international survey feature/change requests
• Providing clarifications, answering questions, and ensuring a shared understanding of the business requirements for CX Feedback Management Platform
• Defining actions for the Feedback Management Platform and assigning the actions to related stakeholders
• Supporting the execution, when it’s needed

Your Profile

• Ideally Bachelor's or Master's degree with a focus on Customer Experience, Marketing, or Market/consumer research
• Experience in working with technical product teams
• Experience with the tools JIRA and Confluence.
• Good analytical skills / affinity for numbers
• Ideally, practical experience in the field of Customer Experience/Insights or Market Research or Marketing or Product Management
• Understanding of different data resources / data flows
• Knowledge on the data formats (JSON, CSV etc.)
• Communication skills: Effectively Collaborate with different Stakeholders
• Ability of gathering, analyzing and prioritizing the needs, business requirements
• Customer-Centric Mindset
• Ideally First practical experience in the field of Customer Experience/Insights, Market Research, Marketing
• Proactive approach to work
• Team player
• Confident handling of MS Office applications
• Fluent in English

About Us

As an Senior Specialist (m/f/d) within the Global Customer Experience Team you will be the point of contact for internal CX-related requests and work closely with several internal and external stakeholders. We are an international, (mostly) English speaking team and are looking for a candidate (m/f/d) that is fluent in English. You are having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now and become part of the MediaMarktSaturn International Customer Experience Team!

Additional Benefits

Job Infos

Location: München, Ingolstadt

MediaMarktSaturn Retail Group

Department: HQ - Customer Experience & Customer Care

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 37,5

Persona: Job Requisition HQ Employee

Recruiter: Timo-Kristoffer Scheffen

Recruiter: Timo-Kristoffer Scheffen