Komm zu Lenovo als Level 2 Premier Technical Support Specialist m/f/d in Essen – Jetzt bewerben

• Assist level 1 technicians and customers by diagnosing problems and providing resolutions for technical and service issues
• Provide coaching and mentoring to level 1 technicians
• Troubleshooting to identify products that are defective
• Advise & educate customers through procedural guideline documentation to ensure a solution to their technical issues
• Recreate, identify and provide input on recurring, systemic or high complexity customer problems and share that information with other technical teams when relevant
• Work with the CritSit team to monitor and track issues to ensure accurate resolution
• Occasionally distribute pertinent cross-functional technical information to Sales, Resolution Managers, Customer Care & Partners
• Effective communications to key stakeholders (internal and external)
• Deep Dive appraisals of NPI and service offerings needed
• Identify tools and automation opportunities

• Advanced Knowledge on Windows Operating Systems and MS Products
• Proven ability to troubleshoot hardware issues across notebooks, desktops, workstations and IoT devices.
• Effective communication skills at all levels - written and verbal
• Superior customer service skills
• Able to use advanced problem solving skills and methodologies
• Proven ability to learn new and complex technology
• Able to prioritise in a fast paced, dynamic work environment
• Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short-notice requests
• Effectively transfer thoughts and expresses ideas verbally in individual or group situations
• Business Fluent English and German

• 5+ years of experience in Client Technical Support roles.
• Experience within IT Services and Working with Field Service Providers

What Lenovo can offer You:

• An open and stimulating environment within one of the most forward-thinking IT companies
• Opportunities for career development & growth
• Access to training for personal development
• An international team with a high focus on Gender Diversity
• Attractive compensation