Overview:
GovCIO is currently hiring for a ServiceNow Engineer to support DoD organizations and USAFRICOM. This position will be located in Stuttgart Germany and will be an onsite only position.
Responsibilities:
Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
- Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware.
- Provides regular monitoring and analysis regarding short and long-range planning for in-house systems.
- Prepares or ensures that appropriate documentation exists, including operational instructions.
- Writes or modifies basic scripts to resolve performance problems and automate administration tasks.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
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ServiceNow Platform Development:
- Design, develop, and implement ServiceNow solutions based on business requirements.
- Customize and configure ServiceNow modules, workflows, forms, and business rules.
- Collaborate with stakeholders to gather and analyze requirements for ServiceNow applications.
Integration and Automation:
- Integrate ServiceNow with other enterprise systems to ensure seamless data flow and process automation.
- Create and maintain integration processes using ServiceNow APIs and other relevant technologies.
- Implement automation solutions to improve efficiency and reduce manual effort.
Incident and Problem Management:
- Provide support for incident and problem management within the ServiceNow platform.
- Troubleshoot and resolve technical issues related to ServiceNow applications.
- Work closely with IT support teams to ensure timely resolution of incidents.
Platform Maintenance and Upgrades:
- Perform regular platform maintenance tasks, including upgrades and patch installations.
- Monitor system performance, troubleshoot issues, and implement performance optimization strategies.
Documentation and Training:
- Create and maintain comprehensive technical documentation for ServiceNow configurations and processes.
- Provide training and support to end-users and other IT staff on ServiceNow best practices.
Qualifications:
Bachelor's with 12+ years (or commensurate experience)
Required Skills and Experience
- BA/BS + 7 years recent specialized or AA/AS + 9 years recent specialized or a major cert + 11 years recent specialized or 13 years of recent specialized experience
- Active Secret Clearance (no waiver) with the ability to obtain and maintain a TS/SCI
- DOD 8570 IAT 3 compliance
- Proven experience as a ServiceNow Developer or Engineer.
- Strong proficiency in JavaScript, HTML, CSS, and other relevant web technologies.
- Experience with ServiceNow modules such as Incident Management, Change Management, and Service Catalog.
- Knowledge of ITIL best practices.
- Excellent problem-solving and communication skills.
- ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.
- TESA eligibility
- Clearance Required: SECRET
- Current and active U.S. Passport
#TMK #NSS
dsg
oconus
jp
Company Overview:
GovCIO is a team of transformers-people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
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