🏨 Erfahrener Guest Relations Manager (m/w/d) als Teamlead bei Rosewood Hotel Group in München

OUR PURPOSE AND CULTURE

We create a future where people and places enrich one another. Committed to rooting ourselves deeply in every destination, we set new benchmarks for positive impact. As a pioneering collective, we curate extraordinary moments and honor the soul of every place. At Rosewood Hotel Group, we answer The Calling and Make the Place together.

YOUR ROLE

HOW YOU’LL MAKE THE PLACE

• Direct daily operations, ensuring strict adherence to service standards and smooth workflows.
• Observe and document guest preferences to discreetly anticipate future requests.
• Act as the key contact for discerning international guests regarding reservations, special desires, and orientation.
• Maintain detailed guest profiles to guarantee tailored recognition during repeat stays.
• Review daily arrivals and departures with the Front Office team for optimal room allocations and amenities.
• Inspect room cleanliness, pantries, and functional features across all facilities.
• Resolve guest concerns efficiently, diplomatically, and with a focus on long-term preventive measures.
• Collaborate seamlessly with all operational departments to elevate the overall stay.
• Design tailored training programs, mentor team members, and foster continuous learning and professional growth.
• Promote an innovative culture, empowering team members to contribute creatively.
• Maintain expert knowledge of hotel facilities, daily activities, and local attractions.
• Ensure a visible, welcoming presence in the lobby and public areas.

COULD THIS BE YOU?

• Previous experience in luxury hospitality or a comparable role is preferred.
• Fluency in German and English is required; additional languages are a strong plus.
• Strong ability to anticipate guest needs and deliver top-tier luxury service.
• Proficiency with Front Office systems such as Opera Cloud.
• Passionate host with impeccable manners and high quality standards.
• Well-organized, self-motivated team player with a high sense of responsibility.
• Technical affinity and a hands-on mindset to resolve operational challenges.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is valued. We foster an inclusive community that encourages associates to showcase their authentic selves. Our commitments honor the rich history and culture of our destinations, driven by a strong Diversity, Equity, and Inclusion (DEI) strategy that builds meaningful, lasting relationships.

About Us