Rosewood Hotel Group
München
Das luxuriöse Rosewood Munich besetzt die Position als Guest Relations Manager zur Betreuung anspruchsvoller internationaler Gäste im Herzen der bayerischen Landeshauptstadt. In dieser Schlüsselrolle führen Sie das Concierge- und Guest-Services-Team und kreieren maßgeschneiderte, unvergessliche Erlebnisse mit höchstem Diskretionsanspruch. Für das erstklassige Haus wird eine empathische Führungspersönlichkeit gesucht, die operative Exzellenz mit tiefem Qualitätsbewusstsein und exzellenten Sprachkenntnissen verbindet. Es erwartet Sie eine dynamische Aufgabe in einem renommierte Fünf-Sterne-Umfeld, in dem individueller Service und gelebte Gastfreundschaft an oberster Stelle stehen.
OUR PURPOSE AND CULTURE
We create a future where people and places enrich one another. Committed to rooting ourselves deeply in every destination, we set new benchmarks for positive impact. As a pioneering collective, we curate extraordinary moments and honor the soul of every place. At Rosewood Hotel Group, we answer The Calling and Make the Place together.
YOUR ROLE
As Guest Relations Manager, you create exceptional, deeply personalized moments that exceed guest expectations. Serving as the primary contact between international guests and the hotel, you anticipate individual needs with complete discretion, ensuring a seamless and memorable stay aligned with Rosewood’s luxury standards.
With an eye for detail and proactive problem-solving skills, you orchestrate bespoke experiences and build lasting relationships. Additionally, you lead the Concierge and Guest Services teams (six direct reports), driving consistent service excellence and cultivating an atmosphere of genuine care.
Please note: Excellent German language skills (written and spoken) are essential for highly personalized guest interaction.
HOW YOU’LL MAKE THE PLACE
COULD THIS BE YOU?
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is valued. We foster an inclusive community that encourages associates to showcase their authentic selves. Our commitments honor the rich history and culture of our destinations, driven by a strong Diversity, Equity, and Inclusion (DEI) strategy that builds meaningful, lasting relationships.
Rosewood Munich represents the brand’s first property in Germany, set within two iconic historical buildings: the former State Bank of Bavaria headquarters and Palais Neuhaus-Preysing. Ideally situated on Kardinal-Faulhaber-Strasse in the heart of Munich's historic center, the hotel is steps away from Marienplatz, the Residenz, Bavarian State Opera, and luxury shopping streets.
The property features 132 spacious guestrooms and suites, an inviting lobby lounge, a full-service restaurant, a vibrant bar, a full-service spa with an indoor pool and fitness area, as well as versatile event spaces hosting up to 400 guests.
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