📊 Erfahrener Creative Operations Lead (all genders) für agiles Projektmanagement bei HelloFresh SE in Berlin

At HelloFresh, our mission is simple: to change the way people eat, forever. As a global digital-native FMCG leader and the world's top mealkit provider, we transform the traditional food supply chain through a data-driven, on-demand model enabling scalable, sustainable delivery. The HelloFresh Group encompasses eight brands across various dining occasions, including HelloFresh, Green Chef, EveryPlate, Chefs Plate, Factor, YouFoodz, Good Chop, and The Pets Table. Through technology, data, and culinary innovation, we deliver personalized food experiences to millions of households worldwide.

The role

As Lead Creative Operations, you will head a team of Creative Project Managers within HelloFresh Group's in-house Creative Studio in Berlin, driving all online and offline creative production. You will manage incoming requests, plan bi-weekly production sprints, and strategically allocate Project Managers, Designers, and Copywriters across full-time, freelance, and third-party resources. Your focus will be maintaining high operational service levels and consistently hitting production targets.

We seek candidates who actively strive to make HelloFresh better. We value diverse experiences and skill development, encouraging you to apply even if you do not meet every single requirement.

What you’ll do

• Drive operational excellence across all creative production workflows.
• Plan bi-weekly design and copy sprints, optimizing resource allocation among internal teams, freelancers, and agencies.
• Identify and resolve operational bottlenecks to accelerate turnaround times.
• Oversee end-to-end creative projects from briefing to final delivery across various functions.
• Collaborate with Brand, Campaign, and Channel Managers globally to ensure smooth communication.
• Inspire, mentor, and elevate your team of Creative Project Managers.

What you’ll bring

• Senior expertise in creative operations with at least 7 years of experience, preferably within high-volume agencies or in-house production hubs.
• Proven leadership experience within agile team environments.
• Background in international, matrix-structured organizations.
• Creative problem-solving skills combined with an eye for overall strategic performance.
• Strong, adaptable communication skills across all corporate levels, from creatives to finance.
• In-depth knowledge of operations management metrics, including throughput, turnaround times, and service level agreements.
• A decisive, assertive, and empathetic leadership style.

What we offer

Elevate your lifestyle by joining one of Europe's fastest-growing tech leaders during an exciting expansion phase.

• A vibrant global community comprising over 90 nationalities.
• A competitive compensation package featuring a subsidized pension scheme, Berlin relocation assistance, and a hybrid work setup.
• Exclusive discounts on weekly HelloFresh boxes and daily office meals.
• Dedicated annual learning budget, German language classes, and access to the HelloFresh Academy.
• Comprehensive mental health programs, transportation perks, 24/7 gym access, sabbatical options, and family-friendly benefits.