Stellenausschreibung
Linde Material Handling is a leading global manufacturer of industrial trucks and a provider of services and solutions for intralogistics. With a sales and service network in more than 100 countries, Linde is represented in all major regions of the world. More than around 13,000 people work on the future of intralogistics at Linde Material Handling worldwide. You too can become part of the team!
What we offer:
As a Head of Automated & Integrated Solutions Service (m/f/d) at KION ITS EMEA you will be part of an unbeatable team. Your future working day will be characterized by respect, variety and responsibility. Exciting challenges await you every day.
Your benefits:
- Attractive compensation package: above tariff fee as well as a performance-related annual bonus and an employer-financed company pension scheme
- Diverse flexibility: Individual arrangement of your working hours and the opportunity for regular mobile working from home depending on the activity as well as a vacation entitlement of 30 days
- Exciting future perspectives: Wide range of personnel development measures for professional and personal development with international and individual career opportunities
- Shared sense of achievement in a motivated team as well as an interesting, varied and responsible task
- Our basics: job bike, subsidy to Deutschland-Ticket, Employee Assistance Program - comprehensive support program for individual crisis situations, state-of-the-art IT equipment, company parking, company restaurant, employee discounts with external providers for events, clothing or travel, family-friendly company
Tasks and Qualifications:
Your tasks:
- Define, align & implement Automated & Integrated Solution Service Strategy & Go-to-Market (in conjunction with ITS Brand Management & S&S Network)
Definition of commercial business model set-upDefinition of contract typesDefinition of spare parts strategy for automated solutionsResponsibility for change requests and their commercialization
- Set-up of 2nd and 3rd level support structure to operationally manage service contracts incl. software
- Define, align, implement & monitor Direct & Indirect FTE ramp-up of Automated & Integrated Solution Service capacities
- in line with Order Intake & forecast volumes (HQ & S&S Network)
- Develop, optimize & roll-out Automated & Integrated Solution Service support, tools, products & processes Support & upskill S&S network in customer consultation, quotation, implementation, delivery and invoicing of Automated & Integrated Solution Service business
- Optimize Automated & Integrated Solution Service commercial & support processes - through ongoing process analysis and in the spirit of continuous improvement
- Lead Automated & Integrated Solution Service team and provide first point of escalation
- Prioritize effective allocation of team resources & tasks to support Service Solutions, Brand Management & Regional business needs & in order to realize targets & objectives
- Drive Automated & Integrated Solution Service process standardization & optimization directly and via team members
- Drive Automated & Integrated Solution Service process adherence & best practice incl. identification of appropriate corrective action & implementation plan
- Integration & cross-functional alignment with other business areas & key stakeholders
- Provide cross functional consulting through deploying correct team skills in support of overarching business needs & priorities
- Participation in selected business / IT projects where Automated & Integrated Solution Service business should be considered/representedInterfaces:
Internal:
- Automated & Integrated Solution Sales & Realisation
- Brand Management (Business Development, Marketing & Communications, Strategy, International Key Accounts)
- Brand & Regional Automated & Integrated Solution Service Expert communities & Core Teams
- Product Management & Product Development
- CTO Robotics Lifecycle Services
External:
- Suppliers & Business Partners
- External Project Mgmt. & consultants
- Customers
Your qualifications:
- Ideally degree/diploma qualified or with demonstrable experience (min 5 years) working in a similar role
- Automated & Integrated Solutions commercial experience essential
- Automated & Integrated Solutions technical expertise beneficial
- Confident leadership, project management and communication skills are essential
- Excellent attention to detail
- Capable of communicating verbally with the ability to express themselves clearly and professionally to peers and senior people, both internally and externa