Position Summary:
The Technical Specialist will demonstrate the following capabilities:
- Manage physical security system support to meet service level agreements
- Analyze physical security system performance and recommend improvements
- Resolve complex system issues for physical security systems and networks
- Provide Tier 3 support to the system administration team
- Programming and integrating an entire system at the global level
- Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
- Communicate with customers, manufacturers, vendors and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
- Perform and manage PITCO's
- Perform final programming of systems
- Provide on-site system support post deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Assisting with annual performance evaluations
- Ensure availability of remote Pitco and remote access
- Interface with engineering team to ensure design efficiency
- Interface with internal and external customers
- Provide advanced level database support
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Delegating tasks and providing support to level I and II Electronics Technical Specialists
- Using 60% or 90% designs to develop and build out PITCO
- Read blueprints, schematics and statements of work (SOW)
- Ensuring PITCO build outs adhere to statements of work (SOW)
- Coordinate with field personnel and/or engineering team to discuss any potential installation issues
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed
- Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems)
- Perform all duties with minimal direct supervision
Position / Candidate Requirement
- Must pass customer background check after offer is extended
- Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; must hold an active Secret clearance and above.
- Education: Computer Science, Electrical Engineering, or a Related Engineering Discipline
- Bachelor's Degree and 0-2 Years of progressive experience in the following or
- Associates Degree and 4-6 Years of progressive experience in the following or
- High School Diploma/GED and 6-8 Years of progressive experience in the following
- This position may require ongoing or intermittent use of a company vehicle. Selected candidates must possess an acceptable driving record in accordance to our policy
- Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
- Requires reliable attendance at customer site during work hours required by customer
Desired / Advantageous Qualifications:
- Vendor certifications for electronic systems
- Hirsch, BOSCH, Aiphone, Commend equipment knowledge
- CAD experience on building typical and installation packets for field use
Abilities
- Exposure to computer screens for an extended period of time
- Sitting for extended periods of time
- Reach by extending hands or arms in any direction
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
- Listen to and understand information and ideas presented through spoken words and sentences
- Communicate information a