Jetzt als Technical Specialist 1 bei M C Dean Inc durchstarten – Dein Job in Stuttgart
M.C. Dean, Inc.
Stuttgart
Stellenausschreibung
Position Summary:
The Technical Specialist will demonstrate the following capabilities:
Manage physical security system support to meet service level agreements
Analyze physical security system performance and recommend improvements
Resolve complex system issues for physical security systems and networks
Provide Tier 3 support to the system administration team
Programming and integrating an entire system at the global level
Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Perform and manage PITCO's
Perform final programming of systems
Provide on-site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Assisting with annual performance evaluations
Ensure availability of remote Pitco and remote access
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Provide advanced level database support
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Delegating tasks and providing support to level I and II Electronics Technical Specialists
Using 60% or 90% designs to develop and build out PITCO
Read blueprints, schematics and statements of work (SOW)
Ensuring PITCO build outs adhere to statements of work (SOW)
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems)
Perform all duties with minimal direct supervision
Position / Candidate Requirement
Must pass customer background check after offer is extended
Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; must hold an active Secret clearance and above.
Education: Computer Science, Electrical Engineering, or a Related Engineering Discipline
Bachelor's Degree and 0-2 Years of progressive experience in the following or
Associates Degree and 4-6 Years of progressive experience in the following or
High School Diploma/GED and 6-8 Years of progressive experience in the following
This position may require ongoing or intermittent use of a company vehicle. Selected candidates must possess an acceptable driving record in accordance to our policy
Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Requires reliable attendance at customer site during work hours required by customer