Werde Teil von Cloudera: Deine Karriere als Sr Services Engagement Manager in Homeoffice

Cloudera

Homeoffice

Business Area:

Professional Services

Job Description:

Sr Services Engagement Manager

The Sr Services Engagement Manager is a key member of our EMEA Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts.

As a Services Engagement Manager you will:

Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
Define, scope and sell our professional services portfolio
Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
Plan out and forecast our resourcing profile.
Working directly with Customer to ensure alignment of Cloudera tasks/activities
Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re Excited About You If You Have:

Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
Excellent experience in leading scoping, selling and delivering large scale, data driven projects
Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
Knowledge of software implementation and project/program management methodologies
Self-starter mentality and collaborative problem solver
Ability to travel up to 20% post-Covid
Fluent German Language Skills