💻 Engagierter Customer Service Representative II (Remote) bei Amphenol CMT in Deutschland gesucht

Amphenol CMT is a leading innovator in the development and manufacturing of advanced medical devices, dedicated to transforming patient care. We specialize in tailored interconnects, precision components, and fully integrated solutions for surgical, robotic, interventional, and general healthcare applications, pushing the boundaries of modern medicine.

As part of the global Amphenol family, we are committed to driving the future of healthcare through innovative electronic solutions.

SUMMARY

Inside Sales serves as a vital link between our customers and operations, ensuring Amphenol CMT's professional representation and the achievement of customer service and quality objectives.

This is a remote position based in the EU. Applications from outside the EU will not be considered.

ESSENTIAL JOB FUNCTIONS

• Take ownership of demand management processes.
• Deliver comprehensive customer support, including sales order processing and inquiry management.
• Convert customer inquiries into actionable steps for Amphenol CMT.
• Nurture and maintain strong customer relationships, prioritizing customer satisfaction.
• Collaborate with internal teams to align and meet customer expectations.
• Achieve departmental metrics as set by the Sales Manager and Sales Director.
• Partner with sales managers to forecast portal downloads accurately.
• Proactively identify and resolve issues, working with cross-functional resources.
• Provide flexible support to Amphenol CMT customer accounts as needed.
• Maintain current knowledge of all accounts.
• Collaborate with Sales Managers and Product Managers to explore new business opportunities.
• Work with accounting to resolve credit issues efficiently.
• Monitor customer backlog and historical reports to anticipate order patterns and alert buyers to upcoming needs.
• Record Customer complaints in Windchill, issue RMAs, and collaborate with teams for resolution.
• Defend and improve Supplier Ratings to maintain acceptable quality and delivery levels.
• Prepare and manage all documents and correspondence professionally and promptly.
• Be flexible with work hours to support customer service levels.
• Perform other duties as required to support the department and the company.

SUPERVISOR RESPONSIBILITIES

NA

QUALIFICATIONS

To excel in this role, you should be able to perform each essential job function effectively. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities.

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree or 3+ years in a customer service/inside sales role.
• 2-5 years of customer service experience in preparing quotations, order entry, contract review, expediting orders, and updating order status.

CERTIFICATES, LICENSES, REGISTRATIONS

NA

LANGUAGE SKILLS

• Excellent English language skills (reading, writing, speaking, and understanding).
• Proficient written and verbal communication skills.

JOB SKILLS

• Strong critical thinking skills to analyze information and develop creative solutions.
• Excellent verbal and written communication skills.
• Ability to build rapport and enhance Carlisle IT relationships with customers.
• Exceptional organization skills, detail-oriented, and thorough in completing tasks quickly.
• Ability to work professionally and effectively on the telephone, through email, written correspondence, PC, and on the Carlisle IT systems.
• Excellent computer skills with MS Office programs and experience with MRP systems.
• Willingness to work overtime and flexible hours to meet customer needs.
• Self-motivated, positive attitude, initiative, and a sense of urgency.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regular sitting, standing, and walking.
• Occasional sitting.
• Regular manual and finger dexterity with some repetitive finger motions.
• Lifting and carrying up to 25 pounds, occasionally up to 50 pounds.
• Specific vision abilities including close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus.
• Hearing and speaking.
• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

N/A

ENVIRONMENTAL POLICY

Amphenol Critical Medical Technologies is dedicated to minimizing the environmental impact of its operations, activities, and products, complying with all applicable environmental laws and regulations.

EXPORT COMPLIANCE DISCLAIMER

N/A

TRAVEL

< 10%

AMPHENOL CMT RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Amphenol CMT is an equal opportunity employer.

Any candidate that needs an accommodation or assistance with the application process should contact HR at Recruiting-Corp@AMPHENOL-CIT.COM