Stichworte
Zusammenfassung
Zalando sucht eine strategische Führungspersönlichkeit als Head of Revenue Operations & CRM für den Standort Berlin, um das Ertragssystem der Plattform auf das nächste Level zu heben. In dieser Schlüsselrolle verantworten Sie den Aufbau skalierbarer Prozesse sowie die Governance der Performance durch den Einsatz von modernster CRM-Technologie und KI. Sie fungieren als zentraler Business-Partner für Abteilungen wie Sales, Finance und Tech, um ein vorhersehbares Wachstum zu sichern. Die Position bietet die Chance, die digitale Transformation eines führenden E-Commerce-Ökosystems maßgeblich mitzugestalten.
Benefits und Qualifikationen
- 27 Tage Urlaub
- Hybrid-Modell (60% Remote)
- Mitarbeiterrabatt 40%
- Aktienprogramm
- Umzugshilfe
- 30 Tage Work from Abroad
- Gesundheits- und Wellnessangebote
Stellenausschreibung
The Role and Team
Zalando is searching for a visionary Head of Revenue Operations & CRM to architect and manage our platform's revenue operating system. In this pivotal leadership role, you will translate platform strategy into sustainable growth by implementing scalable processes, performance governance, and a unified CRM ecosystem. By leveraging automation and agentic AI, you will optimize the end-to-end revenue model, from funnel governance to incentive structures. You will act as a strategic partner to Sales, Finance, and Tech teams to ensure operational excellence across the entire partner lifecycle.
What You Will Do
- Architect and manage the comprehensive revenue operating system, including pipeline governance and segmentation.
- Standardize commercial processes across all partner segments, services, and propositions.
- Lead Sales Operations activities, encompassing forecasting, budgeting, and data hygiene.
- Own and report on critical performance metrics to drive informed decision-making and interventions.
- Direct the Salesforce and HubSpot roadmap to enhance commercial and operational workflows with high adoption rates.
- Collaborate with Tech and Data teams to implement AI-driven automation for increased productivity.
- Drive organizational transformation and mentor the newly established Rev Ops & CRM team.
Your Profile
- Over 5 years of leadership experience in Revenue Operations or Commercial Excellence within B2B or marketplace sectors.
- Proven success in managing large-scale CRM transformations or sales methodology implementations.
- Strong analytical skills with the ability to use KPIs for behavioral steering and business outcomes.
- Expertise in Salesforce architecture, automation, and driving platform adoption at scale.
- Experience governing complex business processes beyond traditional sales roles, including HubSpot.
- A track record of implementing AI-enabled workflows and achieving measurable efficiency gains.
- Exceptional communication skills to align senior stakeholders in matrixed environments and simplify complex strategies.
Our Offer
- Starting with 27 days of annual leave and additional paid volunteering days.
- Flexible hybrid work model allowing up to 60% remote work per week.
- Opportunity to work from abroad for up to 30 days per year.
- Participation in the employee shares program.
- Substantial discounts of up to 40% on Zalando products and partner offers.
- Comprehensive relocation assistance and family support services.
- Access to health, wellbeing, and mental health coaching platforms like Wellhub.