🏨 Motivierter Director of Housekeeping (m/w/d) bei Marriott International, Inc in Berlin gesucht

Position Summary

Manage daily housekeeping operations and lead the team to success. You ensure top-tier cleanliness across all guest rooms, public spaces, and associate areas. Through proactive leadership, you elevate guest and employee satisfaction while maximizing financial performance. Regular inspections and continuous operational improvements are central to your role.

Candidate Profile

Education and Experience Requirements:

• High school diploma or GED with at least 3 years of professional experience in housekeeping or a related area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major combined with 3 years of relevant professional experience.

Core Work Activities

Managing Housekeeping Operations and Budgets:

• Ensure full compliance with all departmental policies, standards, and procedures.
• Align daily operations with property financial goals and educate staff on operational priorities.
• Optimize staffing schedules to fulfill operational demands and financial objectives.
• Supervise inventory management to maintain adequate supplies, equipment, and uniforms.
• Execute a rigorous inspection program across guest rooms and public spaces.
• Drive budget performance to achieve or exceed targets.
• Foster transparent communication and conduct regular team meetings.

Human Resources and Team Development:

• Utilize effective training tools to onboard and upskill team members.
• Promote an open-door environment built on trust, collaboration, and mutual respect.
• Provide regular constructive feedback and celebrate associate achievements.
• Participate actively in interviewing, hiring, and progressive staff development.

Delivering Exceptional Customer Service:

• Serve as a role model for outstanding guest relations and conflict resolution.
• Empower associates to deliver exceptional service experiences.
• Implement corrective action plans to continuously improve guest satisfaction metrics.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.