Jetzt als Customer Experience Agent bei Maersk bewerben – Standort Hamburg

Has responsibility for end-to-end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customer. Manages end-to-end shipment process, in compliance with relevant company
procedures and agreements with customer.
Owns all customer issues and facilitates their timely and effective
resolution by engaging relevant internal stakeholders. Finding out-of-the-box solutions that improve the satisfaction of our customers. Displaying a high sense of urgency and ability to prioritize time-critical tasks. Building strong relationships with all internal and external stakeholders. Responsible for key client portfolio ownership, and ownership of financial operations.

• Manages end-to-end SCM customer portfolio, with a core focus on transportation management and financial operations.
• Wide range of stakeholder’s management across GSC teams, operations and European customer stakeholder´s.
• Bring your experience and skillset to streamline the Financial operations process, ensuring consistent handling and improved techniques.
• Strong economic awareness & can identify root cause analysis and improvements.

• Customer experience knowledge in logistic sector, financial acumen can be plus.
• Proactive approach & enjoys working with customers.Strong human relationship skills.
• Wide stakeholder management, cross regions.
• Streamline processes, identify areas for improvement.
• Continuously improvement mindset.
• Take ownership of the account portfolio.
• Good communication skills in English. German language can be a plus.

• A job at the very heart of Maersk’s commercial organization in which you will be part of a great diverse team.
• A dynamic, high-impact environment.
• Multi-stakeholder management at different levels and in different functions (commercial and operational).
• The ability to drive the transformation to realize Maersk’s vision of being the integrator of container logistics.
• Leading a diverse across geographies / NEC area team.
• A great team culture with people from multiple countries and varied experiences.
• A unique opportunity to learn and grow new skills in a fast growing and exciting environment.
• A competitive Salary.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• A performance-oriented but collaborative team.
• Benefits likes Bike Leasing, Capital forming, Health Club Allowance, Annual leave Allowance and many more.