Stellenausschreibung

#Innovation #Teamwork #Initiative are our common values. If you are looking for a meaningful challenge in a well-established and fast-growing international company – then join us and help us grow our teams that save lives everyday.

Penumbra Europe GmbH is based in Berlin, headquartered in Alameda, California. We are a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet needs. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organizations in the United States, Europe, Canada, and Australia, and through distributors in selected international markets.

For our customer service department in Berlin we are looking for a Customer Service Representative (m/f/d) for our Polish customers in full time for the next possible date.

What you`ll work on

Process customer orders in our ERP system (QAD/ SAP)
Initiate and follow customer returns
Build and maintain strong relationships with Polish customers (hospitals)
Support the Polish Sales team by providing relevant information in a timely manner
Proactively reach out to customers and colleagues
Provide data and information to multiple departments within Penumbra
Support Customer Service Supervisors on dedicated projects where needed and appropriate

What you`ll bring

Strong communication skills
Team Player with a service attitude
Analytical mindset with high affinity for numbers and data
Detail-oriented with a good sense for urgency and priorities
Experience working with an ERP system (ideally SAP) would be an advantage
Native level of Polish & full fluency in Business English (written and spoken)
Good knowledge of MS Outlook and MS Excel

What we offer

An exciting and varied job within an international company
A comprehensive induction
An attractive remuneration
A modern workplace with good accessibility and infrastructure
An open-minded team and a pleasant working atmosphere

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