🎧 MY.GAMES sucht: Dein Einsatz als Customer Happiness Experte im Homeoffice!

MY.GAMES, a prominent European game developer and publisher, is on the hunt for a Customer Support Agent to champion exceptional player experiences worldwide. Our community thrives with over 1 billion registered players.

We're the force behind hit games like War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers, and a host of others.

Our team spans the globe, uniting top-tier game development professionals. We embrace remote work, with hubs strategically located in the Netherlands, Cyprus, Armenia, UAE, and Serbia.

Step into a realm of professional growth, where you can contribute to large-scale PC, console, and mobile projects, and shape products across diverse genres – from casual to shooter games.

Your Mission:

• Address and resolve user inquiries with speed and precision.
• Compile insightful reports on user feedback trends.
• Maintain and enhance our FAQ knowledge base.
• Collaborate closely with the product development team.
• Pinpoint recurring issues in user feedback to drive improvements.

What You Bring to the Table:

• Proven experience as a Customer Support Agent.
• A deep-seated passion for gaming and the gaming industry.
• Exceptional problem-solving skills in challenging situations, coupled with a commitment to top-tier service.
• Meticulous attention to detail, unwavering responsibility, and strong self-discipline.

The MY.GAMES Advantage:

• Full remote work flexibility from anywhere in the world.
• A collaborative and innovative atmosphere within our internal game dev community, spanning multiple studios across mobile, PC, and console platforms.
• Access to a team of specialists across diverse fields — tap into unique expertise and professional knowledge.
• The freedom to experiment and tackle exciting projects with ambitious goals — we provide the resources to bring your ideas to life.
• The chance to create unforgettable games that resonate with players.
• Be at the forefront of the gaming industry, pushing boundaries and leading the way.