🤝 Senior Client Success Manager - Enterprise and Key Account Partner at Indeed in Wuppertal

Our Mission

As the premier global job site, our core purpose is to connect people with career opportunities. We foster a diverse and accessible environment where authenticity is celebrated. We are expanding our teams with innovative thinkers dedicated to enhancing the experience for every job seeker worldwide.

Daily Operations

In this capacity, you will spearhead proactive engagement with enterprise-level clients and agencies. By utilizing email, phone, and video consultations, you will address complex challenges and maintain high-level executive relationships. Your focus will be on delivering evidence-based recommendations through rigorous data analysis to maximize recruitment ROI and campaign performance.

You will collaborate closely with Sales departments on strategic account planning and join client interactions to uncover new revenue streams. Your role involves managing escalations with a solution-oriented mindset while upholding strict service standards. By leveraging internal consulting resources and technical teams, you will resolve high-impact issues and drive the adoption of cutting-edge employer tools.

Key Responsibilities

• Secure revenue retention and stimulate growth by mitigating churn risks within enterprise portfolios.
• Achieve measurable business outcomes through strategic budget management and data-driven campaign optimizations.
• Lead discussions with C-suite stakeholders to align business objectives with actionable success metrics.
• Coordinate cross-functional resources across Product, Technical, and Sales teams to accelerate client value.
• Promote the adoption of tracking tools to enhance attribution and strategic decision-making.
• Maintain operational excellence through diligent case management and adherence to service level agreements.
• Create and deliver high-impact presentations focused on performance insights and strategic recommendations.

Required Skills and Competencies

• At least five years of relevant professional experience or a corresponding academic degree with a focus on Account Management or HR Tech.
• Proven track record in Recruitment, B2B services, or Media Agency environments.
• High technical aptitude and the ability to rapidly integrate into complex workflows.
• Exceptional relationship management skills with a focus on the entire post-sale lifecycle.
• Ability to translate data trends into growth opportunities and product adoption strategies.
• Experience managing significant account portfolios and communicating performance to executive decision-makers.

Compensation and Benefits

The base salary for this position reflects a competitive range based on location and experience. Beyond the base pay, our total rewards package includes quarterly bonuses and Restricted Stock Units (RSUs). We provide comprehensive health benefits, a generous Paid Time Off policy, and various regional perks to support your wellbeing and work-life harmony.

Commitment to Inclusion

We prioritize a workplace culture where belonging is fundamental. As an equal opportunity employer, we welcome applicants from all backgrounds, valuing diverse experiences and perspectives. We are dedicated to providing reasonable accommodations throughout the application process to ensure an inclusive experience for everyone.