IDnow
München
At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.
Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.
We understand that regulation and our clients' requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.
Das Ident Center Lab in München sucht ab sofort ein tatkräftiges und zupackendes Teammitglied! Wenn dein Herz für den Kundenservice schlägt und du hinter die Kulissen unserer Produkte blicken willst: Hier ist deine Chance!
Als Ident Specialist (w/m/d) bist du für den Videoidentifikationsprozess verantwortlich. Du hilfst unseren Kunden, durch die einzelnen Schritte der Identifizierung den Identifizierungsprozess abzuschließen. Dabei bist du nicht auf ein bestimmtes Produkt fokussiert, sondern kümmerst dich um alle möglichen Identifikationsfälle. Zum Beispiel: Betrugsfälle und die Identifizierungen, die storniert und wiederholt werden müssen.
Zu deinen Aufgaben gehören außerdem die Überprüfung abgeschlossener Videoidentifizierungen von internen und externen Identifizierungszentren und die Untersuchung von Fehlern, die bei Identifizierungen auftreten.
Im Laufe der Zeit können sich deine Aufgaben schrittweise auf andere Themen wie die Bearbeitung von Betrugs-Tickets, Feedback-Tickets, Demo-Calls und Funktionstests ausweiten.
English Version:
The Identification Center Lab in Munich is currently looking for an energetic and hands-on team member! If your heart beats for customer service and you want to look behind the curtain of our products: Here is your opportunity!
As an Identification Specialist you are responsible for the video identification process. You help our customers complete the identification process through the identification steps. You are not focused on a specific product, but take care of every possible identification case. For example: fraud cases and the idents that have to be canceled and repeated.
In addition, your tasks include checking completed video identifications from internal and external identification centers and investigating errors that occur during identifications.
Over time, your tasks may gradually expand to include other topics such as handling fraud tickets, feedback tickets, demo calls and functional tests.
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