About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
www.FiskerInc.com
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Fisker is looking for a passionate Claims Specialist to join our growing team. Reporting to Sr. Manager of Logistics, the ideal candidate will be responsible for coordinating claims management, working with insurance policies, communicating with 3PL service providers and internal stakeholders, and developing/maintaining operational procedures while leading initiatives to enhance service levels and KPIs. In addition, this role will be tasked with performing quality audits to ensure identified damage trends are reduced/eliminated.
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Manage and review damage reports and evaluate liability and coverage.
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Lead claims dispute resolution with liable parties including negotiations and settlement within Claim Procedure.
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Ensure that inspection data is fully collected, submitted timely, and in the correct format at each point in the logistics chain.
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Research and obtain supporting documentation and make a determination on the best course of resolution.
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Coordinate the repair process to meet company quality standards.
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File claims against liable parties and ensure all claims are successfully resolved on time.
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Follow up on claims payment status with liable parties and insurance companies.
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Correspond with the insured or their agent to obtain information or inform them of account status or changes.
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Oversee damage claims caused by third-party providers and provide trends and recommendations to improve the performance. (Roll On/Roll Off Vessel [RORO], Port Processing and Transportation)
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Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company standards and procedures.
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Contribute to the decision of third-party inspection if necessary.
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Arrange for expert inspections involving third party to investigate damage liability.
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Update files and provide comprehensive reports as required.
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Monthly (or weekly) distribution and reconciliation of open claims
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Monitor vendors’ performance on claims by publishing metrics on the rate of loss and damage occurrence and rate of claim recovery occurrence through a KPI dashboard.
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Identify trends in loss/damage, root causes and status updates and propose solutions to resolve and prevent repeated claims issues.
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Gather and interpret data to determine common damages or offending parties. Provide management with recommendations on how to reduce damage trends.
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Assist with developing and maintaining quality procedures regarding the handling of vehicles in Port Operations and Transportation (RORO, Rail and Truck)
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Perform quality audits on service providers to ensure compliance with Fisker guidelines.
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Based on audit findings, create action items and ensure proper resolution of each action item.
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Contribute to the Fisker Quality and Handling Guidelines document.
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Performs other duties as assigned and assist with quality improvement and ad hoc projects.