📈 Lead Client Value Partner - Banking bei Celonis in Frankfurt am Main im Bereich Process Intelligence

Celonis leads the global Process Intelligence market and pioneered Process Mining technology. As a rapidly expanding enterprise SaaS business, we drive innovation by leveraging advanced AI tools like our Process Intelligence Graph to turn operational data into actionable results. We aim to revolutionize global productivity and sustainability by embedding intelligence into every core workflow.

The Role

The Client Value Partner (CVP) acts as a strategic driver within our Value Engineering organization, focusing on high-impact AI business transformations for premier Banking sector clients. In this strategic position, you direct multidisciplinary teams of Celonis experts to ensure key clients achieve maximum long-term value from our platform.

As the primary executive sponsor for customer value, you serve as a trusted advisor to C-level leadership. You shape strategic visions, mobilize global resources, and accelerate enterprise-wide platform adoption. Furthermore, you propel thought leadership and domain innovation across banking accounts to position our clients as market-leading benchmarks.

Key Responsibilities

Accountable Program Lead & Engagement Manager

• Cultivate strategic C-suite relationships to embed Celonis technology directly into client business goals.
• Assemble and guide cross-functional expert teams from Servicing, Product, and Engineering.
• Advise client executives on organizational design and Center of Excellence (CoE) maturity.
• Coach and mentor team members while providing key performance feedback to leadership.

Driving Customer Value

• Own the end-to-end customer value journey and deliver measurable business outcomes.
• Define long-term program roadmaps, value realization plans, and operational targets.
• Orchestrate prompt resolution of customer escalations using internal resources effectively.
• Align Celonis delivery streams with customer strategic priorities to solve critical operational bottlenecks.

Community Builder and Customer Advocacy

• Establish and lead industry advisory boards to gather actionable product feedback.
• Champion the customer's voice internally to shape product development and service roadmaps.
• Represent Celonis at major industry events, webinars, and thought leadership forums.
• Co-create domain-specific assets, best-practice playbooks, and strategic frameworks.

Qualifications Needed

• At least 15 years of experience in customer success, strategy consulting, or enterprise transformation within Banking (MBA preferred).
• Proven track record of steering complex, large-scale organizational transformations and AI solutions.
• Deep expertise in change management practices and navigating complex global corporate structures.
• Strong commercial acumen to identify, design, and pitch new growth opportunities with subject experts.
• Consultative leadership style with clear, data-driven C-level communication capabilities.
• Solid understanding of SaaS architectures, solution design, and AI technology stacks.
• Willingness to travel approximately 50% to meet key executive stakeholders.

What Celonis Offers

• Pioneer Innovation: Work alongside market pioneers shaping the future of AI-driven enterprise operations.
• Ownership: Equity compensation via Restricted Stock Units (RSUs) and performance-based grants.
• Family Support: Comprehensive parental leave offering 24 weeks fully paid for primary caregivers.
• Work-Life Integration: Flexible hybrid setup balancing remote focus and office collaboration.
• Professional Growth: Structured learning pathways, mentorship programs, and ongoing skill development.
• Holistic Well-being: Subsidized fitness memberships, mental health resources, and dedicated wellness weeks.
• Impact & Sustainability: Paid volunteering days through our annual Impact Days initiative.