About the Role As an Enterprise Account Manager, you will be responsible for driving Uber Eats' long-term commercial relationships with enterprise partners in Germany. You and your team will collaborate with these brands to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our restaurant partners. - What the Candidate Will Do -
- Account Management: You will build long-term relationships with our key accounts and be the main point of contact for HQ, focusing on improving their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
- Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (e.g. virtual restaurants) or growing same-location sales (e.g. effective marketing, menu optimisation).
- Analysis: Quantify everything you do. Apply an analytical approach to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
- Operationalize: Development and implementation of scalable processes within the enterprise team.
- Commercial Management: Lead commercial discussions with enterprise partners to build sustainable long-term partnerships.
- Seek to achieve operational efficiencies: by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
- Partner with internal teams: Work closely with stakeholders in internal teams both in Germany and globally (e.g. Product, Support, Courier Operations) to tackle problems and ensure that feedback received is utilised in improving our product and operations.
- Basic Qualifications -
- At least 2 years professional experience, ideally in account management or relationship management with enterprise/strategic partners
- Problem-solving skills: when you see a problem, you work hard and think out of the box until you fix it
- Data-driven decision-making mentality and sound business judgment through strong analytical thinking
- Great project manager who can develop detailed joint business plans with our restaurant partners and consistently deliver above expectations
- Strong executive presence and communication skills (verbal and written)
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
- Highly autonomous - able to work with limited oversight
- Ability to take initiative and easily adapt to constantly-changing work environment
- Fluency in German and English