Axiom Technologies sucht einen engagierten IT-Spezialisten für den Standort Aschheim. In dieser Position sind Sie für den reibungslosen Betrieb der Desktop-Infrastruktur und den First- sowie Second-Level-Support verantwortlich. Sie unterstützen Endanwender bei technischen Problemen mit Hardware und Software in einer globalen Umgebung. Zu Ihren Aufgaben gehören zudem die Installation von Betriebssystemen und die Verwaltung der IT-Assets. Ideale Kandidaten bringen erste Berufserfahrung im Support sowie Kenntnisse in Windows und Office 365 mit. Werden Sie Teil eines internationalen Teams und treiben Sie Ihre Karriere in der IT-Dienstleistung voran.
Axiom Technologies is a premier Global IT Services partner dedicated to supporting large-scale enterprises worldwide. We are currently seeking a proactive professional to join our team as an IT Desktop Support specialist. In this pivotal role, you will manage everything from routine technical tasks to complex system optimizations. You will provide vital onsite and on-call assistance to ensure our organization’s desktop environment operates at peak performance while delivering exceptional service to all end-users.
Key Responsibilities:
- Deliver high-quality first- and second-level support for desktops, laptops, printers, and mobile devices.
- Resolve service requests and incidents efficiently via ticketing systems, phone, or direct interaction.
- Execute installations, upgrades, and maintenance for Windows, macOS, and Linux operating systems.
- Diagnose and resolve hardware, software, and peripheral issues to minimize downtime.
- Manage the configuration of new workstations, including user accounts and security permissions.
- Oversee asset inventory and maintain meticulous documentation of all IT equipment.
- Facilitate smooth technical onboarding and offboarding processes for employees.
- Empower remote users by resolving VPN, remote desktop, and connectivity challenges.
- Partner with specialized IT teams on escalations and strategic project tasks.
- Implement security protocols, including antivirus management, patching, and data protection.
Qualifications Required:
A Bachelor’s degree in Computer Science or Information Technology is preferred, though equivalent experience is highly valued. Candidates should possess at least one year of experience in desktop support or helpdesk roles. A deep understanding of Windows OS, Office 365, and core networking principles is essential. Proficiency with ticketing tools such as ServiceNow, Zendesk, or JIRA, combined with excellent communication skills, will ensure your success in this role.
Preferred Skills:
We value experience with macOS or Linux environments and professional certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with Active Directory, Group Policy, and modern management tools like SCCM, Intune, or JAMF is a significant advantage.
Working Conditions:
This position involves on-site support and requires the physical ability to lift equipment up to 25 lbs. A flexible schedule may be necessary to support maintenance windows or handle emergency situations effectively.