Verändere deine Zukunft als Customer Service Representative - Full Time bei United Airlines in Frankfurt am Main

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

• Checking-in and processing of passengers and baggage onto flights
• Ensuring that passengers are in possession of valid documentation for travel
• Meeting and boarding flights, assisting passengers wherever required that includes:
  • Working remote arrivals and departures outside (heat, rain, snow)
  • Driving on the ramp
  • Baggage service handling, incl. occasional lifting of bags up to 25kg
  • Manual handling of aircraft doors
  • Transfer counter
  • United Club lounge
• Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
• Professional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required

• High School Diploma or equivalent secondary school certificate
• A proven track record of reliability
• Professional image and appearance
• Outstanding customer service skills
• Confident communication skills
• Must be fluent in English and German (written and spoken)
• Ability to travel to other countries for training purposes
• Must be at least 18 years of age
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Must be legally authorized to work in Germany/EU for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Previous airport operations experience with United Airlines
• Valid driver's license for Germany
• Fluency in other European languages