💼 Strategic Product Lead - Front Office - (CX, Sales, Service Marketing, Commerce) bei Celonis in München

Celonis is the global leader in Process Intelligence and pioneer of Process Mining technology. We leverage advanced AI and our Process Intelligence Graph to convert operational data into immediate business value, driving global productivity and enterprise sustainability.

The Team

Drive product innovation within our Business Apps unit, creating top-tier solutions for Front Office functions across Customer Service, Marketing, Sales, and Commerce. Our team combines deep technical capabilities with a strong customer-centric product management mindset to deliver high-impact applications on the Celonis platform.

The Role

As Product Lead, you will direct and empower a team of product managers working closely with enterprise clients, account teams, and engineering functions. Your focus is to translate key Front Office use cases into scalable software products, accelerating value realization for global customers.

Key Responsibilities

• Define and execute the product strategy and roadmap for Front Office solutions within the Business Apps ecosystem.
• Engage directly with clients to identify operational challenges and requirements in CX, Sales, and Service domains.
• Manage the complete product lifecycle from initial conceptualization and UX design to global rollout.
• Capitalize on the Celonis Process Intelligence Platform to create innovative, high-value enterprise applications.
• Align cross-functional stakeholders across Product, Engineering, Product Marketing, and Sales to maximize product reach.

Required Qualifications

• 8+ years of expertise in operational Front Office domains (Sales, CX, Service Marketing, Commerce), Enterprise CX Software, or Solution Engineering.
• In-depth technical and functional understanding of CRM systems, Sales/Service Automation, and CX platforms.
• Proven track record in end-to-end product development, go-to-market execution, and scaling SaaS products.
• Demonstrated leadership capabilities with experience in managing high-performing teams.
• Strong stakeholder management skills combined with fluent English communication skills (German language skills are a plus).

What We Offer

• Pioneer Innovation: Shape the future of AI-driven business operations with the industry market leader.
• Equity Ownership: Receive Restricted Stock Units (RSUs) and performance-based equity refresh grants from day one.
• Unrivaled Family Support: Up to 24 weeks of fully paid parental leave for primary carers.
• Work-Life Integration: Hybrid work model offering flexible remote options alongside collaborative office hubs.
• Comprehensive Well-being: Subsidized Wellhub memberships, mental health resources, and paid community Impact Days.