Jetzt bewerben: AI Specialist for Customer Service eCommerce (m/w/d) bei GLONETPARTNERS in München – Dein Traumjob wartet

GLONETPARTNERS

Tasks:

AI Chat Integration:
- Design and implement AI-driven chatbots to handle customer inquiries and provide instant responses to frequently asked questions (FAQs).
- Collaborate with cross-functional teams, including developers, customer service representatives, and data scientists, to ensure seamless integration and functionality.
Natural Language Processing (NLP) Solutions:
- Develop and fine-tune NLP models to understand and interpret customer queries accurately, enabling the chatbot to respond intelligently and contextually.
- Continuously improve NLP algorithms by analyzing customer interactions and incorporating user feedback.
Knowledge Base Enhancement:

Utilize AI algorithms to optimize the company's knowledge base, making it more accessible and user-friendly for customers to find relevant information easily.
Implement content recommendations and context-sensitive help to assist customers in finding accurate answers quickly.

Order Status Updates:
- Implement an AI-driven system to proactively notify customers about their order status and delivery updates, reducing the need for manual customer inquiries.
Continuous Monitoring and Improvement:
- Monitor the performance and effectiveness of AI-powered solutions regularly.
- Identify areas for improvement and work on enhancing the accuracy and efficiency of AI systems over time.
Customer Experience Optimization:
- Analyze customer feedback and behavior data to identify pain points and areas of customer service that can be further improved using AI technology.
- Suggest and implement new AI-driven features to enhance the overall customer experience.
Collaboration and Training:
- Collaborate with customer service teams to provide training on using AI tools effectively.
- Share insights and best practices to ensure a smooth transition to AI-enhanced customer service processes.
Stay up-to-date with the latest developments and trends in artificial intelligence, machine learning, and natural language processing, recommending new tools or technologies to improve customer service.

Your Profile:

Bachelor's or Master's degree in Computer Science, Data Science, Artificial Intelligence, or a related field.
Proven experience working with AI technologies, including chatbots, NLP, and machine learning algorithms.
Familiarity with programming languages such as Python, Java, or R, and experience with AI frameworks like TensorFlow or PyTorch.
Strong understanding of customer service processes and customer experience enhancement.
Analytical mindset with the ability to interpret data and derive actionable insights.
Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
Creative problem-solving skills and a proactive approach to innovation.
Prior experience in implementing AI solutions for customer service in an eCommerce or similar industry is a plus.

Start: asap, bis 100% Remote

Language: EN, DE helpful