Deine neue Herausforderung als Ecommerce Analyst Associate bei TELUS International in Homeoffice

• B2 or above in German and English
• Shop at a wide variety of online retailers and collect a range of detailed data about every aspect of the experience - buying products, contacting customer service, returning products
• Conduct extensive internet research on assigned projects
• Communicate via email and phone with potential vendors/service providers to identify viable partnerships that suit the needs of our program requirements
• Write proposals and deliver presentations when required
• Provide thorough project recommendations, guidelines, and solutions based on research and deep local/regional/cultural knowledge
• Create and maintain comprehensive project documentation with minimal supervision
• Review and Vet lists of data on a regular basis
• Perform weekly reconciliation of financial tasks and monthly reconciliation of donations
• Daily maintenance and updates of data on trackers
• Attendance and participation in weekly team meetings, team building sessions, and any occasional ad hoc meetings as necessary
• Manage emails in multiple accounts
• Perform weekly transactional reviews, audits, data quality reviews, and process runs as assigned by management.
• Lead, participate, and assist with project training as necessary
• Provide ongoing feedback on processes to improve quality and efficiency
• Complete one-off projects and duties as assigned by management

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
• High degree of interest in online shopping and a regular online shopper
• Moderate level of expertise with Microsoft Office applications/Excel/Word & Google tools (basic formulas, filtering, etc.)
• High degree of expertise with Internet browsing, email, and common applications
• Strong attention to detail and organization
• Strong communication skills (both verbal and written)
• Ability to multitask and make progress on many things at once
• Flexibility is critical
• Home equipment needed: Printer, Smartphone (iPhone or Android). Internet connection (high-speed, private). A laptop will be provided.
• Availability to work from home for 5 hrs/day during core hours 7 am - 6 pm (M-F) at home residence
• Secure location at home to store and receive/return packages during normal weekday business hours
• Valid driver's license with reliable transportation
• Distance from home address to postal locations under 10 miles each way

Additional Job Description

EEO Statement