🚀 Lead Client Value Partner - Retail bei Celonis in München für Strategic Value Engineering

Celonis leads the global market in Process Intelligence and pioneered Process Mining technology. As a fast-growing enterprise SaaS company, we push the boundaries of business transformation by leveraging advanced AI and our Process Intelligence Graph. We turn operational data into immediate value, empowering companies to optimize productivity and sustainability. Join our mission to reshape business processes worldwide.

The Role

The Client Value Partner (CVP) - Retail acts as a key leader within our Value Engineering organization, driving strategic growth and customer success. You will spearhead data-driven transformation programs for top-tier retail accounts, serving as a trusted C-level advisor. By leading cross-functional expert teams, you establish long-term visions, align business strategy with Celonis technology, and accelerate platform adoption to generate measurable business impact.

Key Responsibilities

Accountable Program Lead & Engagement Manager

• Build and maintain executive-level relationships, aligning platform capabilities with client objectives.
• Staff and direct global cross-functional teams across Servicing, Product, and Engineering.
• Guide clients in establishing and maturing Centers of Excellence to boost adoption.
• Mentor team members, fostering individual growth and organizational excellence.

Driving Customer Value

• Own the end-to-end customer value journey and deliver proven ROI.
• Define program roadmaps alongside senior executive stakeholders.
• Resolve escalations promptly by orchestrating internal resources effectively.
• Align delivery strategies with client targets to solve business-critical operational challenges.

Community Builder and Customer Advocacy

• Lead customer advisory boards to address retail-specific challenges and gather product insights.
• Represent the voice of the customer internally to guide future product development.
• Champion customer success at global industry events and thought leadership forums.

Qualifications

• At least 15 years of experience in customer success, strategy consulting, or retail operations (MBA preferred).
• Proven track record in driving large-scale transformation and process re-engineering programs.
• Hands-on experience with AI-driven transformation and robust change management strategies.
• Exceptional executive presence, persuasive communication, and consultative negotiation skills.
• Strong project management ability to oversee complex, multi-stream engagements.
• Willingness to travel based on customer requirements.

What Celonis Offers

• Pioneer Innovation: Work with cutting-edge Process Mining and AI technology.
• Ownership: Receive Restricted Stock Units (RSUs) and merit-based refresh grants.
• Family Support: 24 weeks of fully paid parental leave for primary carers.
• Work-Life Integration: Flexible hybrid work model and generous PTO policies.
• Holistic Well-being: Subsidized Wellhub access, mental health support, and Wellness Weeks.