As Europe's largest hostel chain, a&o is big, diverse and always has a smile. We realize our mission "everyone can travel" through low prices and steady growth. We have set ourselves the goal of being CO2-neutral by 2025.
Are you looking for a permanent, part-time job? Perfect! That's exactly what we offer!
To support our team at a&o Hostel Berlin Hbf we are looking for YOU - a hardworking and independent student (m/f/x) as Customer Service / Guest Relation Specialist.
We are looking for enrolled students, working students, temporary student workers, university students and technical college students who enjoy a part-time job in a hostel.
- You are the contact person for guests in the lobby and assist them with words and deeds.
- You welcome our arriving groups, e.g. school classes, and familiarize them with the customs and procedures of the hotel.
- For large arrivals you support the guests at the self-check-in and with the check-in preparation formalities.
- The individual greeting and support of the guests at breakfast is part of your duties
- You actively collect guest feedback and encourage our guests to give feedback in the online rating portals
- You actively support at the reception (check-in/check-out)
- The regular control of the online rating portals is your task
- You are an enrolled student (m/f/d) with a valid certificate of enrollment for a full-time course of study.
- You enjoy contact with guests and dealing with them
- You are an open person and approach people proactively
- Ideally, you already have experience as: Customer Service Representative or Customer Care Representative.
- You have a high degree of commitment and independence
- You have very good German and good English skills
- Salary: 12,00€/hour + night supplement
- Staff members stays for 1 Euro in all a&o hostels
- Flexible shift scheduling according to your availability
- attractive corporate benefits such as discounted leisure activities and events
- subsidized language courses
- support for your further education in the form of various trainings
- We work in jeans and a&o polo shirt instead of stiff suits or uniforms
- Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the warm meals served at the buffet
- Short decision-making processes and open communication
Does this sound attractive to you?
We are very happy to receive your application (resume, earliest possibly starting-date).
Apply now!
Heike Pflüger
General Manager