Verändere deine Karriere: Werde Field Technician bei OTSAW Digital Pte Ltd in Berlin

OTSAW Digital Pte Ltd

Job Description:

We are currently seeking a Field Technician responsible for the timely delivery and deployment of the robots. You will support the Project manager on project delivery, deployment and after-sales support.

Roles and Responsibilities:

Configure and prepare robots for deployment at customer sites
Provide support for in-house, on-site, and/or remote troubleshooting, repairs and support of equipment with the ability to make quick and accurate decisions regarding the service status of on-field robots and advise on the next course of action, whenever necessary
Exercise flexibility at work such as traveling to customer sites on short notice and/or to work within the customer work environment and hours, together with night shifts whenever necessary
Getting hands and feet dirty: lying on the ground to attend to mechanical faults and issues of robots, changing of spare parts, and general maintenance and overhaul of the robot
Work with the Operations Team Lead and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge
Process: Follow the defined workflow and procedure
Preventive Maintenance: Perform simple robot mechanical preventive maintenance
Continual Improvement: provide useful feedback and idea to the engineering team to improve quality, reliability, and efficiency.

Requirements:

Minimum of a high school diploma with 3 years of experience as a field service technician.
Ability to read and interpret mechanical, electrical, and/or electronic prints and other related technical documentation
Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers
Computer literate and with basic networking skills (LAN/WAN)
Meticulous, organized and able to keep tight timelines with good communication and presentation skills
Professional communication, attitude, and image
Must be able to work effectively with minimal supervision
Strong work ethic and good problem-solving skills
Ability to travel domestically and internationally with minimal notice
Valid driver’s license required
Ability to push, pull and lift 50 pounds. Ability to kneel, crouch and stoop. Ability to reach above and below the shoulders. Ability to use hands and fingers to grasp, twist and pull.