🇺🇸 Kundenberater Pass & Citizenship Services (Amerikanische Botschaft Berlin, München)

Amerikanische Botschaft Berlin

München

Stichworte

Passwesen
Staatsbürgerschaft
Kundenservice
Behörde
Englisch
Deutsch
Büroarbeit
Dateneingabe

Zusammenfassung

Die Amerikanische Botschaft Berlin sucht in München einen Passport & Citizenship Assistant zur Unterstützung der Pass- und Staatsbürgerschaftsabteilung. Zu den Aufgaben gehören die Bearbeitung von US-Pässen, die Dateneingabe in die Computersysteme der Abteilung, die Überprüfung von Dokumenten sowie die Beratung von Antragstellern. Gesucht wird ein Mitarbeiter mit Erfahrung im Büro und im Umgang mit Publikum, sowie fließenden Deutsch- und Englischkenntnissen. Die Stelle ist unbefristet und in Vollzeit. Die US-Mission bietet Chancengleichheit und faire Behandlung in der Beschäftigung.

Benefits und Qualifikationen

Gesundheitsleistungen
Mitarbeiterrabatte
Karrieremöglichkeiten

Stellenausschreibung

Hiring Path:

Open to the public

Who May Apply/Clarification From the Agency:

For USEFM - FS is 07 - Actual FS salary determined by Washington D.C.

All Interested Candidates / All sources

Security Clearance Required:

Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:

Indefinite subject to successful completion of probationary period.

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:

Relocation Expenses Reimbursed:

Travel Required:

Not Required

Duties

Join our team as a Passport and Citizenship Assistant! In this role, you'll be a key member of the passport and citizenship unit, delivering essential services to the public. Your responsibilities will include processing and preparing U.S. passports and accurately entering data into our computer systems. You'll also review and analyze submitted documentation, interview applicants, and guide them through the required forms.

Qualifications and Evaluations

Requirements:

EXPERIENCE:

A minimum of two years of progressively responsible office experience is essential, with a focus on applying regulatory material and engaging with the public.

Education Requirements:

Successful completion of Secondary School is required.

Evaluations:

LANGUAGE:

Fluency in both German and English (speaking/reading) is a must.

SKILLS AND ABILITIES:

Demonstrated ability to interpret and apply regulations accurately.
Excellent drafting skills in both English and German (may be tested).
Familiarity with Microsoft Office Suite (may be tested).

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission is committed to providing equal opportunity and fair, equitable treatment in employment to all individuals, irrespective of race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants will undergo medical and security certifications.

Benefits and Other Info

Benefits URL:

Review our Benefits

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Germany may receive a comprehensive compensation package including health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

AEFM / USEFM who is a preference-eligible U.S. Veteran*

AEFM / USEFM

FS on LWOP and CS with reemployment rights **

IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release