Amerikanische Botschaft Berlin
Frankfurt am Main
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is:
Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
The incumbent provides passport and citizenship services, include processing passports, Consular Reports of Birth Abroad, Certificates of Loss of Nationality, and notarial services. Ensures the requisite applications are complete and that necessary supporting documents and evidence is submitted in strict accordance with the Foreign Affairs Manual (FAM), the Code of Federal Regulations (CFR), and the Immigration and Nationality Act (INA). Processes passport and citizenship applications to the point of final review by a consular officer. Handles accountable items, including passport books and issue foils, in accordance with accountability measures, to include performing quality assurance checks, printing and pasting issue foils, and creating limited validity passport books. Sends passport and CRBA applications back to the Department for filing. Corresponds with the public at the American Citizen Services window during public hours and responds to customer inquiries via phone, e-mail, or other methods.
EXPERIENCE:
Minimum two (2) years administrative experience in an office setting. Previous customer service experience involving communications with the public in person, over the phone, and electronically.
Completion of Secondary School or Local Mandatory Schooling and received high school diploma is required.
LANGUAGE:
This may be tested.
SKILLS AND ABILITIES:
This may be tested.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
All applicants under consideration will be required to pass medical and security certifications.
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Germany may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
For the current COVID-19 Requirements please visit the following link.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **
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