📈 Strategic Renewal Manager, Startup - EMEA bei Ashby in Berlin

Ashby is looking for a dedicated Renewal Manager to join our EMEA Contract Management team. In this pivotal role, you will drive customer success and business growth by managing the lifecycle of our startup accounts. You will be the primary point of contact for renewals, ensuring that our smallest yet most dynamic customers continue to thrive with Ashby.

About the Role

As a Contract Manager for our startup segment, you will oversee annual renewals and monthly subscriptions for companies with up to 100 employees. Your mission is to secure early loyalty and guide customers through the renewal process with a creative, hands-on approach. By identifying high-growth accounts, you directly influence Ashby's long-term revenue goals.

Key responsibilities include:

• Navigating complex pricing discussions with empathy and strategic tact.
• Leading the end-to-end renewal process to align customer needs with business objectives.
• Building lasting trust through proactive communication and relationship management.
• Handling essential administrative tasks, including CRM updates and order form generation.
• Translating technical contract terms into clear, actionable information for clients.

Your Profile

The ideal candidate brings a blend of sales, customer success, and renewal management expertise. We are looking for individuals who:

• Thrive on finding creative solutions for complex challenges.
• Maintain a high level of detail-orientation across various systems.
• Collaborate effectively across departments to deliver a premium customer experience.
• Communicate professionally and persuasively via phone and email.
• Value autonomy and take full ownership of their schedule and results.

Our Culture and Benefits

At Ashby, we believe in hiring fewer, high-performing individuals and empowering them with clear ownership. We offer a supportive environment where quality work is prioritized over quick fixes. Our benefits package is designed to support your well-being and professional growth:

• Unlimited PTO to ensure you stay refreshed.
• Twelve weeks of fully paid family leave.
• Generous budget for equipment, software, and ergonomic office furniture.
• Monthly education allowance and coverage for professional conferences.
• A 10-year exercise window for stock options, providing long-term financial flexibility.

Join us in building the next generation of recruiting software and help top-tier companies like OpenAI and Shopify scale their teams effectively.