Celonis is seeking an experienced leader in Munich to spearhead AI-driven process optimization across the logistics and transportation sectors. In this executive-facing role, you will advise senior stakeholders on high-impact digital transformation initiatives using cutting-edge Process Intelligence solutions. By aligning multi-disciplinary teams and establishing strategic CoE frameworks, you will maximize measurable value and drive platform adoption. This high-visibility position merges deep consulting expertise with enterprise tech leadership in a high-growth SaaS environment.
Celonis leads the global Process Intelligence market and pioneers innovative Process Mining technologies. As an expanding enterprise SaaS company, we empower organizations to convert complex operational data into actionable business success. Our advanced AI solutions—anchored by the Process Intelligence Graph—optimize performance and unlock sustainable productivity gains globally.
The Role
The Client Engagement Partner (Client Value Partner) plays a pivotal strategic role within our Value Engineering organization. You will direct data-led business transformation initiatives for high-profile enterprise accounts. Leading multi-disciplinary expert teams, you ensure strategic clients achieve maximum return on investment and operational impact through the Celonis platform.
As the primary account lead, you act as a trusted advisor to C-level executives. You define long-term innovation roadmaps, deploy specialized Celonis resources, and accelerate enterprise-wide adoption. Your leadership champions continuous process re-engineering and positions client accounts for sustainable market leadership.
Key Responsibilities
Program Leadership & Executive Engagement
- Build and nurture enduring relationships with senior C-suite stakeholders, integrating Celonis into core corporate strategy.
- Coordinate internal resources across global product, servicing, and engineering units to ensure project excellence.
- Guide clients in establishing high-performing Centers of Excellence (CoE) to expand platform footprint and capabilities.
- Mentor cross-functional team members and foster professional growth across customer accounts.
Value Creation & Strategy Execution
- Direct the end-to-end customer value journey and implement detailed strategic transformation roadmaps.
- Leverage domain expertise and data insights to resolve escalations and overcome business challenges.
- Align Celonis delivery goals directly with client business objectives to drive measurable ROI.
- Ensure high customer satisfaction, timely project delivery, and robust platform utilization.
Community Building & Thought Leadership
- Establish customer advisory councils to address industry specific requirements and capture strategic feedback.
- Represent the voice of the customer internally to align product roadmaps with market demands.
- Drive customer engagement at global industry summits and publish strategic thought leadership content.
- Develop domain-specific playbooks and tools to empower global consulting and value teams.
Required Experience and Skills
- At least 12 years of professional experience in customer success, strategy consulting, or related supply chain and manufacturing environments.
- Demonstrated success leading large scale digital transformations and process re-engineering projects.
- Proven track record working with enterprise clients in logistics and transportation.
- Experience leveraging AI-powered business technologies is highly advantageous.
- Deep expertise in change management within complex global enterprise frameworks.
- Exceptional executive presence, consultative sales acumen, and persuasive communication skills.
- Strong project management ability to steer multi-stream engagements simultaneously.
- Native or near-native German language proficiency alongside fluent English skills.
What We Offer
- Shape the future of enterprise AI with the market pioneer in Process Mining.
- Equity participation through Restricted Stock Units (RSUs) for all full-time employees.
- Comprehensive parental leave benefits providing 24 weeks paid leave for primary caregivers.
- Flexible hybrid work models combined with generous or unlimited PTO options.
- Continuous learning programs through structured frameworks and digital platforms.
- Subsidized wellness memberships, mental health resources, and dedicated wellness initiatives.
- Paid volunteer days to support community and environmental sustainability initiatives.