Deine Zukunft als Sales and Service Technician bei Webfleet Solutions in Deutschland – Bewirb dich jetzt

The responsibilities and duties of this role include, but are not limited to:

Providing superior customer service to the Boss (~75% of time)

• Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone
• Recommend appropriate products and/or services
• Effectively communicate sales and/or promotions
• Promote the sign-up and/or use of in-store financing options (CFNA)
• Resolve Boss complaints in a timely and suitable manner
• Follow up with the Boss to ensure satisfaction with products/services

Completing basic vehicle service tasks (~25% of time)

• Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
• Engine oil and filter changes
• Battery testing, maintenance, and replacement
• Fluids, filter replacement and light vehicle maintenance
• Bulb and wiper replacement
• Alignment checks

Performing store operational tasks (As-needed basis)

• Store opening and closing procedures
• Unloading store product shipments and stocking product
• Performing product inventories
• Set-up and maintenance of store displays, promotional materials, and product pricing
• General cleaning in store lobby and shop areas

PREFERRED QUALIFICATIONS

• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
• Previous consumer retail sales experience
• Previous automotive experience a plus
• Previous management/supervisory experience a plus

SUPERVISORY RESPONSIBILITIES

• This role is an individual contributor role with no direct reports
• As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
• Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns

PHYSICAL DEMANDS

• Standing for prolonged periods of time
• Bending and/or twisting of body
• Kneeling, stooping, and crouching
• Handling hand tools, including manual and pneumatic
• Ability to lift up to 75lbs
• Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)

WORK ENVIRONMENT

• Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
• Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
• Shop areas are generally not climate controlled and most locations have concrete floors